Thomas Yap
Team Leader experienced in training and developing staff within fast-paced environments. Improved service quality and guest satisfaction through exceptional customer service and attention to detail. Focused on leveraging transferrable skills to deliver value in a new role.
Work History
Waiter
2 Months- Resolved guest complaints promptly, enhancing overall dining experience through effective communication.
- Trained new team members on menu items, service techniques, and restaurant policies.
- Tracked supplies and placed orders to manage inventory.
- Assisted in inventory management by tracking supplies and placing orders as necessary.
- Learned barista skill set.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Intern
5 Months- Assisted in conducting tests using advanced analytical techniques.
- Collaborated with team members to document and analyze experimental data effectively.
- Supported quality control processes by performing routine equipment maintenance and calibration.
- Conducted reviews to gather relevant information for ongoing research projects.
- Worked with camera lenses to scan for objects.
- Collaborated with other individuals to assemble products or for maintenance.
Waiter, Cook
2 Years 3 Months- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Delivered food and beverages efficiently, maintaining high standards of quality and presentation.
- Collaborated with kitchen staff to ensure timely order completion during peak hours.
- Managed cash register operations, accurately processing payments and handling transactions.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Prepared diverse menu items while adhering to food safety and sanitation standards.
- Operated kitchen equipment efficiently, ensuring proper usage and maintenance procedures.
- Collaborated with team members to streamline food preparation processes and improve service speed.
- Implemented improved plating techniques resulting in enhanced presentation of dishes served.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma
Skills
Timeline
Waiter
Intern
Waiter, Cook
Ngee Ann Polytechnic
Volleyball
Started playing recreational volleyball during secondary school, but stopped. During National service, rediscovered the passion for volleyball.
Willing to take part in competitions and regular training to improve and play in a higher standard. Recently joined a volleyball session with my friend despite recovering from surgery, it made me regret not going earlier. Motivated to continue going for trainings and games when there's time available. Otherwise, just small trainings against the walls, simple drills.