Thi Yen Tran
Singapore
Summary
Supervised cleaning teams to consistently uphold 4-star cleanliness standards over five years. Conducted quality inspections to support team efforts and enhance service delivery. Supported a polished environment for corporate discussions through proactive facility management.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor and Coordinator
CBM Pte Ltd, Aloft by Marriott Singapore Novena
01.2022 - Current
- Supervised a team of 10 room attendants; provided training on cleaning techniques, chemical safety, and professional etiquette.
- Conducted daily inspections of rooms and public areas to ensure 100% compliance with 4-star cleanliness standards and SOP.
- Assigned daily task sheets to the room attendances.
- Monitored stock cleaning supplies, and guest amenities; placed orders and coordinated with purchasing department to prevent shortages.
- Handled guest complaints or facility issues immediately, coordinating with the maintenance department for rapid repairs.
- Ensured all staff strictly adhered to workplace safety protocols and correct chemical handling (SDS) procedures.
- Acted as the primary contact point for all internal requests, ensuring that guest and management needs were communicated to floor staff immediately.
- Utilized Opera System to track room status (Occupied, Dirty, Ready) and assigned priorities to the cleaning team to optimize workflow.
- Managed the 'Inspected Room' list and coordinated with the Front Office to minimize wait times for incoming guests.
- Maintained accurate logs of lost and found items, staff attendance, and daily productivity reports.
Room Attendance
CBM Pte Ltd, Ramada by Wyndham Singapore
10.2017 - 12.2021
- Maintained 4-star cleanliness and aesthetic standards for guest rooms, ensuring every detail met luxury hospitality benchmarks.
- Provided high-quality service with a focus on guest privacy and confidentiality.
- Strictly adhered to chemical safety (SDS) and deep-cleaning protocol.
- Strictly adhered to the Standard Operation Procedure to maintain consistent 4-star service quality.
Education
Bachelor of Language - English Linguistics
Vinh University
Nghe An 06.2016
Skills
Details oriented
Specialized housekeeping Skills
Administrative Skills
LANGUAGES
English
Chinese
Vietnamese
Timeline
Housekeeping Supervisor and Coordinator
CBM Pte Ltd, Aloft by Marriott Singapore Novena
01.2022 - Current
Room Attendance
CBM Pte Ltd, Ramada by Wyndham Singapore
10.2017 - 12.2021
Bachelor of Language - English Linguistics
Vinh University