Theventhran Sandralan
Experienced Trainer and Service Sales Representative with a strong background in providing comprehensive training for material handling equipment, including forklifts, reach trucks, and system trucks, as well as Singapore military equipment such as armoured battle tanks. Demonstrated expertise in delivering engaging classroom trainings, conducting hands-on practical driving training and assessments, and effectively cross-selling service sales products to enhance overall safety in warehouse operations. With experience in providing service solutions for customers on aftersales products and services in Singapore, committed to delivering exceptional customer service and ensuring client satisfaction. Currently pursuing a part-time diploma in Business Administration & Management at Ngee Ann Polytechnic (Singapore), dedicated to continuously expanding knowledge and skills to excel in the field.
Work History
Operator Trainer Cum Service Sales Representative
7 Years 3 Months- Conduct comprehensive theory and practical training for Material Handling Equipment (MHE) operators at customer sites and in-house facilities
- Facilitate partner training programs across the APAC region, specializing in driving and technical training (Nepal 2019 - Mahavir Shree)
- Perform safety walks and site assessments, providing valuable feedback to enhance customer safety standards
- Deliver training and assessments in accordance with ACTA (Advanced Certificate in Training and Assessment) standards
- Monitor operator safety during high-risk driving activities to ensure compliance with safety protocols
- Apply troubleshooting and maintenance skills to resolve operational challenges effectively
- Conduct interviews and assessments of trainees to evaluate competencies and readiness for operational responsibilities
- Develop new training courses aligned with ACTA standards, ensuring relevance and effectiveness
- Utilized SAP ERP systems for efficient training management and reporting
- Created and issued detailed quotations for training services to customers
- Manage follow-up activities related to training, ensuring continuous improvement and customer satisfaction
- Maintain strong relationships with customers through effective communication regarding training initiatives
- Conducted regular performance evaluations for operators, providing constructive feedback and setting goals for growth.
- Oversaw inventory management tasks, including the procurement of essential equipment and supplies necessary for ongoing operations.
- Collaborated with external stakeholders to identify areas for process improvement and implement changes accordingly.
- Maintained accurate records of employee certifications, ensuring all operators remain up to date on required courses and competency requirements.
Technical Training Executive
3 Years 5 Months- Basic and Advanced Servicing: Proficient in executing both basic and advanced servicing tasks for various equipment
- Training and Assessment Delivery: Skilled in delivering training sessions and conducting assessments effectively
- Safety Monitoring: Experienced in overseeing safety protocols and the 5M factors (Man, Machine, Material, Method, Measurement) to ensure compliance with safe work procedures
- Troubleshooting and Maintenance Expertise: Strong capabilities in troubleshooting and maintaining operational equipment
- Trainee Evaluation: Conducted interviews and assessments to evaluate trainee competencies and readiness
- Crane Operations: Competent in managing crane operations within workshop settings
- High-Risk Event Oversight: Served as the Conducting Officer responsible for managing multiple high-risk events, ensuring adherence to safety regulations
- Driving Experience: Five years of driving experience with SAF (Singapore Armed Forces) Armored Vehicles
- Operator Maintainer Course Facilitation: Facilitated Operator Maintainer courses at SAF camps for Army and Air Force personnel
- Managed the end-to-end process of designing, delivering, and evaluating training programs for maximum effectiveness.
Technical Specialist
11 Months- Fleet Maintenance and Servicing: Maintained and serviced major fleets of prime movers for yard operations, ensuring optimal performance and reliability
- Spare Parts Management: Responsible for the indentation and management of spare parts to support maintenance activities
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Engine Overhaul Expertise: Conducted engine overhauls specifically for Caterpillar models, enhancing engine performance and longevity
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Driving Proficiency: One year of driving experience with prime movers and trailers (single and double stack), holding Class 4 & 5 Port Licenses
- Safety Training: Trained to operate safely in heights and confined spaces, adhering to strict safety protocols.
Armored Technician / Armored Recovery Team Vehicle Commander
2 Years- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Operated and maintained advanced technical equipment for military operations.
- Diagnosed and resolved equipment malfunctions, enhancing operational readiness.
- Conducted routine inspections and preventive maintenance on critical systems.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Part-Time Diploma - Business Administration & Management
TUV Certified Trainer - Perscert TUV Rheinland Certified Trainer
Advanced Certificate - Training & Assessment
NITEC - Mechanical Technology
Skills
Accomplishments
Accomplishments in Jungheinrich Lift Truck Singapore Pte Ltd
• Employee of the Year 2023
• Best Team Player of the Quarter (Q4 2022)
• Winner, WSH Asia Awards 2022 – Safety Product Category
• Doubled annual training revenue from SGD 80K in 2019 to SGD 160K in 2024 through business development, programme enhancement, and customer engagement initiatives.
• Achieved SGD 150K in training revenue by June 2026, positioning the business for another record year.
• Successfully trained and certified over 4,190 MHE Operators between 2019 and June 2026, maintaining high standards of safety, compliance, and operational competency.
• Led the digitalization of operator training documentation and assessments, reducing paper consumption by 95% through implementation of e-documents and e-assessments.
Certification
- Advanced Certificate in Training & Assessment Singapore
- Perscert TUV Certified Trainer
Additional Information
Linkedin Profile : www.linkedin.com/in/theventhranchandran
Languages
Timeline
Operator Trainer Cum Service Sales Representative
Technical Training Executive
Technical Specialist
Armored Technician / Armored Recovery Team Vehicle Commander
Institute of Technical Education
Institute of Adult Learning Singapore
TUV Rheinland
Ngee Ann Polytechnic
Software
Microsoft Excel
, 5, Advanced,Microsoft Word
, 5, Advanced,Microsoft Powerpoint
, 5, Advanced,SAP ERP 2.0
, 5, Advanced,SAP CRM Cloud For Customer
, 5, Advanced