Microsoft Excel
Theventhran Sandralan
Operator Trainer Cum Service Sales Representative
Yishun
Summary
Experienced Trainer and Service Sales Representative with a strong background in providing comprehensive training for material handling equipment, including forklifts, reach trucks, and system trucks, as well as Singapore military equipment such as armoured battle tanks. Demonstrated expertise in delivering engaging classroom trainings, conducting hands-on practical driving training and assessments, and effectively cross-selling service sales products to enhance overall safety in warehouse operations. With 2 years of experience in providing service solutions for customers on aftersales products and services in Singapore, committed to delivering exceptional customer service and ensuring client satisfaction. Currently pursuing a part-time diploma in Business Administration & Management at Ngee Ann Polytechnic (Singapore), dedicated to continuously expanding knowledge and skills to excel in the field.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Operator Trainer Cum Service Sales Representative
Jungheinrich Lift Truck Singapore Pte Ltd
04.2019 - Current
- Conduct comprehensive theory and practical training for Material Handling Equipment (MHE) operators at customer sites and in-house facilities
- Facilitate partner training programs across the APAC region, specializing in driving and technical training
- Perform safety walks and site assessments, providing valuable feedback to enhance customer safety standards
- Deliver training and assessments in accordance with ACTA (Advanced Certificate in Training and Assessment) standards
- Monitor operator safety during high-risk driving activities to ensure compliance with safety protocols
- Apply troubleshooting and maintenance skills to resolve operational challenges effectively
- Conduct interviews and assessments of trainees to evaluate competencies and readiness for operational responsibilities
- Develop new training courses aligned with ACTA standards, ensuring relevance and effectiveness
- Utilized SAP ERP systems for efficient training management and reporting
- Created and issued detailed quotations for training services to customers
- Manage follow-up activities related to training, ensuring continuous improvement and customer satisfaction
- Maintain strong relationships with customers through effective communication regarding training initiatives
- Conducted regular performance evaluations for operators, providing constructive feedback and setting goals for growth.
- Oversaw inventory management tasks, including the procurement of essential equipment and supplies necessary for ongoing operations.
Technical Training Executive
ST Engineering (ST Land Systems)
11.2015 - 04.2019
- Basic and Advanced Servicing: Proficient in executing both basic and advanced servicing tasks for various equipment
- Training and Assessment Delivery: Skilled in delivering training sessions and conducting assessments effectively
- Safety Monitoring: Experienced in overseeing safety protocols and the 5M factors (Man, Machine, Material, Method, Measurement) to ensure compliance with safe work procedures
- Troubleshooting and Maintenance Expertise: Strong capabilities in troubleshooting and maintaining operational equipment
- Trainee Evaluation: Conducted interviews and assessments to evaluate trainee competencies and readiness
- Crane Operations: Competent in managing crane operations within workshop settings
- High-Risk Event Oversight: Served as the Conducting Officer responsible for managing multiple high-risk events, ensuring adherence to safety regulations
- Driving Experience: Five years of driving experience with SAF (Singapore Armed Forces) Armored Vehicles
- Operator Maintainer Course Facilitation: Facilitated Operator Maintainer courses at SAF camps for Army and Air Force personnel
- Managed the end-to-end process of designing, delivering, and evaluating training programs for maximum effectiveness.
Technical Specialist
PSA International Pte Ltd
11.2014 - 10.2015
- Fleet Maintenance and Servicing: Maintained and serviced major fleets of prime movers for yard operations, ensuring optimal performance and reliability
- Spare Parts Management: Responsible for the indentation and management of spare parts to support maintenance activities
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Engine Overhaul Expertise: Conducted engine overhauls specifically for Caterpillar models, enhancing engine performance and longevity
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Driving Proficiency: One year of driving experience with prime movers and trailers (single and double stack), holding Class 4 & 5 Port Licenses
- Safety Training: Trained to operate safely in heights and confined spaces, adhering to strict safety protocols.
Armored Technician / Armored Recovery Team Vehicle Commander
Singapore Armed Forces
11.2012 - 11.2014
- Company Overview: Singapore
- Singapore
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
Part-Time Diploma - Business Administration & Management
Ngee Ann Polytechnic
Singapore 04.2023 - Current
TUV Certified Trainer - Perscert TUV Rheinland Certified Trainer
TUV Rheinland
Germany 12.2019 - 10.2022
Advanced Certificate - Training & Assessment
Institute of Adult Learning Singapore
Singapore 01.2017 - 02.2018
NITEC - Mechanical Technology
Institute of Technical Education
Singapore 04.2008 - 02.2010
Skills
Machine Maintenance
Standard Operating Procedures
Training Delivery
Technical Training
Assessment Creation
Evaluation Techniques
Group Instruction
Teamwork and Collaboration
Data Entry
Decision-Making
Adaptability and Flexibility
Verbal and Written communication
Active Listening
Training Facilitation
Online Training Experience
Industry Expertise
Personal Information
- Age: 34
- Place of Birth: Singapore
- NRIC : S****216B
- Ethnicity: Indian
- Gender: Male
- Nationality: Singaporean
- Marital Status: Divorced
Accomplishments
- Employee of the Year 2023
- Best Team Player of the Quarter Q4 2022
- Winner of WSH Asia Awards 2022 ( Safety Product Category )
- Grew training revenue from $80K to $150K from 2019 - 2024
- Passed out 3182 Operators successfully from 2019 - 2024
- Resolved paper waste by Going-Green on all Operator Training Related documentations with E-Documents & E-Assessments, reducing paper waste by 95%
Software
Microsoft Word
Microsoft Powerpoint
SAP ERP 20
SAP CRM Cloud For Customer
Certification
Advanced Certificate in Training & Assessment Singapore
Timeline
Part-Time Diploma - Business Administration & Management
Ngee Ann Polytechnic
04.2023 - Current
Perscert TUV Certified Trainer
10-2022
TUV Certified Trainer - Perscert TUV Rheinland Certified Trainer
TUV Rheinland
12.2019 - 10.2022
Operator Trainer Cum Service Sales Representative
Jungheinrich Lift Truck Singapore Pte Ltd
04.2019 - Current
Advanced Certificate in Training & Assessment Singapore
11-2018
Advanced Certificate - Training & Assessment
Institute of Adult Learning Singapore
01.2017 - 02.2018
Technical Training Executive
ST Engineering (ST Land Systems)
11.2015 - 04.2019
Technical Specialist
PSA International Pte Ltd
11.2014 - 10.2015
Armored Technician / Armored Recovery Team Vehicle Commander
Singapore Armed Forces
11.2012 - 11.2014
NITEC - Mechanical Technology
Institute of Technical Education
04.2008 - 02.2010
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