Theresa Nguyen
Summary
Personable Customer Service Executive offering more than 3 years of experience. Willing to go extra mile and treat customers with high levels of respect for best-in-class service. Dedicated to reliability,resourcefulness and efficency
Overview
15
15
years of professional experience
Work History
Customer Service Executive
SK Jewellery Group
03.2017 - Current
- Prospect and promote jewellery products and services to walk-in customers.
- Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction.
- Be self-motivated and driven to achieve monthly sales targets.
- Ensure merchandise and display are consistently well presented.
- Contribute to team effort by accomplishing related resulted as needed.
Mandarin Freelance Translator
Freelance
10.2013 - 06.2016
- Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
- Provide oral translations and interpretations for Chinese and Vietnamese clients during the business discussion and events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Sale Admin
Stone Art Company Limited
11.2009 - 09.2013
- Maintained records related to sales,returns and inventory availability.
- Provided pricing information to customers regarding specific products.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sale approach to understand customers needs and recommend relevant offerings.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Completed order through website system and organized products deliveries to meet customer timetable.
- Processed cash,check and credit card payments.
Education
Learning English
VIET UC INERNATIONAL SCHOOL
HCMC,Vietenam06.2008
Learning Mandarin
VAN LANG SCHOOL
HCMC,Vietnam09.2005
Secondary Degree
NGUYEN VAN PHU SECONDARY SCHOOL
HCMC,Vietnam05.2005
Skills
- Inventory assistance
- MS Office proficiency
- Credit card processing
- Data entry
- Warehousing functions
- POS System expert
- Retail store support
- Fluency in English,Mandarin and Vietnames languages
Timeline
Customer Service Executive
SK Jewellery Group
03.2017 - Current
Mandarin Freelance Translator
Freelance
10.2013 - 06.2016
Sale Admin
Stone Art Company Limited
11.2009 - 09.2013
Learning English
VIET UC INERNATIONAL SCHOOL
Learning Mandarin
VAN LANG SCHOOL
Secondary Degree
NGUYEN VAN PHU SECONDARY SCHOOL
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