Summary
Overview
Work History
Education
Skills
Certification
Projects
References
Organizations
Timeline
GeneralManager
Tharrsinee Krishnan

Tharrsinee Krishnan

Desktop Engineer
Skudai

Summary

Results-driven and adaptable professional with a proven track record in customer service, technical support, and project management, now seeking to transition into youth mentorship. Demonstrated expertise in handling diverse responsibilities, from resolving client inquiries to managing accounts and generating detailed reports. Possesses a unique blend of creative design skills, technical proficiency, and a passion for guiding young people. Committed to fostering personal growth and development in youth through a combination of strategic thinking, strong communication, and effective problem-solving. Eager to apply professional experience and interpersonal skills to inspire and empower the next generation, creating positive impact in their lives and communities.


Overview

4
4
years of professional experience
4043
4043
years of post-secondary education
4
4
Certifications
4
4
Languages

Work History

Desktop Engineer

NCS Hub
03.2024 - Current
  • Take ownership of queries, issues, and problems assigned to Desktop Engineers and authorized desktop applications.
  • Provide IT support for educational environment at primary schools.
  • Resolve hardware and software issues reported to the helpdesk, including BSOD and BitLocker recovery.
  • Utilize diagnostic tools to address network connectivity and workstation hardware/software problems.
  • Collaborate with vendor support contacts to resolve technical issues within the desktop environment.
  • Perform first-level troubleshooting on all reported incidents, escalating to second-level resolver groups when necessary.
  • Perform local server administration for software distribution and patch management.
  • Install, upgrade, and maintain printers, computer hardware, and authorized peripheral equipment.
  • Conduct general preventative maintenance on computers, laptops, and peripherals.
  • Manage and track hardware and software inventory.


INTERNSHIP (DESIGNING AND NETWORKING)

KURZSON GROUP SDN.BHD
03.2023 - 06.2023
  • Designed company profiles & catalogues using Adobe Illustrator, Adobe Photoshop and created eye-catching pamphlets on Canva.
  • Developed functional ID cards with client branding.
  • Collaborated with printing vendors to ensure accurate designs where 50% of sales increased.
  • Provided IT support, resolving software/hardware issues.
  • Managed networks, resolving connectivity problems.
  • Set up and maintained office network infrastructure.
  • Installed and configured CCTV cameras for office security.
  • Troubleshoot and enhanced WiFi connectivity.

Sales and Customer Support

SPP Book Agency
12.2020 - 04.2021
  • Assisted customers with desktop and printer connections, ensuring smooth operations.
  • Provided prompt help with device and printing issues.
  • Managed cashier duties, ensuring accurate transactions at shift end.
  • Responded promptly to incoming calls from customers seeking assistance or information about products and services offered by the company.

Education

Bachelor of Information Technology in Network Technology (Hons) -

Infrastructure University Kuala Lumpur

Sijil Tinggi Pelajaran Malaysia (STPM) -

SMK MUTIARA RINI

Skills

Network and Hardware Troubleshooting

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Certification

CCNAv7: Routing, Switching and Wireless Essentials

Projects

  • Student Attendance using QR code in IUKL, 06/2021 - 10/2023. Creating a new attendance system to replace existing manual attendance system using QR code technology in IUKL.
  • F2F 'Fit 2 Fit' Android Home Workout Application, 05/2021 - 08/2021. Created a beginner level Android fitness mobile application.

References

References available upon request.

Organizations

  • Indian Cultural Society, 06/2019- 11/2023
  • ST. JOHN AMBULANCE MALAYSIA 03/2012-12/2016

Timeline

Desktop Engineer

NCS Hub
03.2024 - Current

INTERNSHIP (DESIGNING AND NETWORKING)

KURZSON GROUP SDN.BHD
03.2023 - 06.2023

Sales and Customer Support

SPP Book Agency
12.2020 - 04.2021

Bachelor of Information Technology in Network Technology (Hons) -

Infrastructure University Kuala Lumpur

Sijil Tinggi Pelajaran Malaysia (STPM) -

SMK MUTIARA RINI

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