Heng Yi Leow
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level IT position. Ready to help the team achieve company goals.
Overview
1
1
years of professional experience
Work History
Desktop Engineer
PCCW SOLUTIONS INSYS PTE. LTD.
08.2023 - 01.2024
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
- Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
- Inspected ticket resolution performance, identifying areas of possible improvement and directing identified weaknesses to the engineering supervisor.
- Troubleshoot problems or issues with desktops and laptops.
- Patched software and installed new versions to eliminate security problems and protect data
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees
Desktop engineer
Alphaheus pte ltd (NCS)
08.2022 - 03.2023
- Supported operating system and various tools and applications.
- Supported operating system and various tools and applications
- Patched software and installed new versions to eliminate security problems and protect data
- Generated reports to track performance and analyze trends
- Responded to customer inquiries and provided technical assistance over phone and in person
- Installed and configured operating systems and applications
- Offered assistance in implementing and developing training programs
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Troubleshot problems or issues with desktops and laptops
- Provided graphical user interface-level assistance with server configuration and administration
- Developed and implemented preventive maintenance procedures
Desktop engineer
Goldtech resource
07.2022 - 07.2022
- Day-to-day technical support for end users for laptop, printers, and mobile devices
- Remotely accessing hardware or software for clients to make changes and fix problems
- Running reports to analyze common complaints and problems
- Asset management for IT assets
- Liaise with vendors and end users for purchasing, repair, and warranty services of IT related items
- Maintain and monitor office IT Infrastructure
- Onboarding and Offboarding of end users
- Meeting Room setup (Room booking, Screen sharing)
- End User Cisco IP Phone support
- System to support (Windows, Mac, iOS, Android).
Rayton soulution
10.2019 - 12.2019
- Setting up of new PC for deployment
- Data migration
- Helping with simple IT troubleshooting
- Patching and updating of operating system
- Working with large database government Data
- Working in large government organizations
- Dealing with secret confidential information and doing data patching on End user account.
Education
CET in Network And System Administration
Nanyang Polytechnic
Ang Mo KioHigher nitec in IT application and development -
ITE college East
01.2020
Ite College Central
Amk04.2018
Skills
- Technical support, hardware and software troubleshooting, customer service, IT asset handling, basic network troubleshooting
- Hardworking at work, responsible and own up to mistakes with integrity, adaptable to changes too, love to converse with new people
- Hardware repair
- Hardware and software installation
- Computer updates
- Desktop support
- Inventory Procedure Documentation
- PC Configuration
Awards
N.A
Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Desktop Engineer
PCCW SOLUTIONS INSYS PTE. LTD.
08.2023 - 01.2024
Desktop engineer
Alphaheus pte ltd (NCS)
08.2022 - 03.2023
Desktop engineer
Goldtech resource
07.2022 - 07.2022
Rayton soulution
10.2019 - 12.2019
CET in Network And System Administration
Nanyang Polytechnic
Higher nitec in IT application and development -
ITE college East
Ite College Central
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