Than Htike Aung
Summary
A dedicated and results-driven professional with 6+ years of management, sales, and customer service expertise. Marked by unwavering commitment to excellence, evident through exceptional leadership and strategic decision-making that fuels organizational success. Recognized for adept team leadership, motivation, and creating cohesive work environments, Prioritize customer satisfaction and excel at cultivating strong client relations. Independent and sound judgment guides to contributions, consistently fueling organizational growth. Excel in elevating employee engagement via strategic training, monitoring, and fostering team morale. Proficient in sales team supervision, innovative strategies, and marketing, Navigate sales intricacies while exceeding targets. Ready to drive growth, teamwork, and deliver results for the dynamic team.
Overview
8
8
years of professional experience
Work History
Assistant Manager (Personal Financial Consultant)
OCBC Bank
06.2023 - Current
- To provide “one-stop” banking solutions to customers.
- To provide financial advisory, promote and cross-sell comprehensive range of financial products and services.
- To provide good after-sales and conduct sales visits to potential customers within vicinity.
- Ensure adherence to relevant policies, regulatory risk and compliance matters.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Senior Officer (Personal Wealth Executive)
UOB Bank
06.2022 - 05.2023
- Responsible for marketing and promoting wide range of banking products and services, including Unit Trust, Insurance, Deposits to existing and potential customers.
- Design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. Also focused on promoting and developing healthy saving and investment practices across generations.
- Implemented and developed operational standards, policies and procedures.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Provided strong leadership to enhance team productivity and morale.
Assistant Branch Manager (Service Manager)
Uab Bank
02.2021 - 05.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Supervised team of 9 branch employees and made recommendations regarding performance evaluations
Event Staff Supervisor
The Show Company
02.2016 - 12.2020
- Worked in team environment to maintain high levels of productivity.
- Completed projects and submitted research proposals to propel personal learning ambitions.
- Led assemblies and sporting event preparations to garner student spirit and develop personal leadership skills.
- Collaborated on group projects to complete professional deliverables.
- Mentored other students to support collaborative learning and further promote educational unit objectives.
Education
Bachelor Of Business Studies - Management
University College Dublin
Singapore02.2020
Diploma In Commerce - Human Resources Management
Kaplan Institute of Higher Education
Singapore01.2018
Skills
- Financial Forecasting
- Sales Strategies
- Customer Service
- Time Management
- Sales Activities
- Business Planning
- Customer Relations
- Financial Management
- Project Management
- Risk Management
- Staff Supervision
- Business Process
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Tamil
Advanced (C1)
Hindi
Intermediate (B1)
Malayalam
Intermediate (B1)
Burmese
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Manager (Personal Financial Consultant)
OCBC Bank
06.2023 - Current
Senior Officer (Personal Wealth Executive)
UOB Bank
06.2022 - 05.2023
Assistant Branch Manager (Service Manager)
Uab Bank
02.2021 - 05.2022
Event Staff Supervisor
The Show Company
02.2016 - 12.2020
Bachelor Of Business Studies - Management
University College Dublin
Diploma In Commerce - Human Resources Management
Kaplan Institute of Higher Education
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