Tey Tai Chee
Summary
Gaming has been part of my life. As part of my daily job, is to ensure what I can give the best recommendation to any of our customer with my knowledge. I have been in the customer service industry for almost a decade now. I pride myself on being a great listener and communicator with my customers as well as fellow employees.
Overview
10
10
years of professional experience
Work History
RazerStore Evangelist
Razer
08.2023 - Current
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for customers.
- Efficiently manage stock levels, order products, and maintain optimal inventory turnover ratios to meet customer demands and minimize excess or obsolete stock.
- Monitor stock levels, track sales trends, and initiate reorder processes to ensure products are available when customers need them.
Product Sale Executive
Endless Passion Gaming
11.2020 - 08.2023
- Reported on product campaigns to track progress and invited constructive criticism for improvement.
- Successfully managed multiple projects in fast-paced environments through individual work and teamwork.
- Worked closely with stakeholders on evolving strategy to meet market trends and shifts.
- Briefed content requirements to members of content team for strategic planning.
- Packing daily orders for online orders
- Ensuring showroom condition to be in top condition
- Assist customer in testing out any products they are interested in
Sales Representative
GameproSg
12.2019 - 02.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Gallery Host
National Gallery Singapore
05.2015 - 08.2017
- Greeted guests upon arrival and offered assistance.
- Giving direction to guest
- Ensuring artworks are not to be touched
Waiter
Nandos
11.2013 - 01.2014
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Nitec in Business - Business Administration And Management
ITE East (Simei)
Singapore12.2015
N-Level -
Manjusri Secondary School
Singapore12.2013
PSLE -
Maha Bodhi School
Singapore12.2009
Skills
- Advertising Initiatives
- Key Performance Indicators (KPI)
- Consumer Behavior
- Social Media Platforms
- Customer Preferences
- Product Positioning
- Performance Goals
- Product Knowledge
- Customer Satisfaction
- Staff Management
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Korean
Elementary (A2)
Timeline
RazerStore Evangelist
Razer
08.2023 - Current
Product Sale Executive
Endless Passion Gaming
11.2020 - 08.2023
Sales Representative
GameproSg
12.2019 - 02.2020
Gallery Host
National Gallery Singapore
05.2015 - 08.2017
Waiter
Nandos
11.2013 - 01.2014
Nitec in Business - Business Administration And Management
ITE East (Simei)
N-Level -
Manjusri Secondary School
PSLE -
Maha Bodhi School
Similar Profiles
Lee RoyLee Roy
PC Maintenance Technician at RazerPC Maintenance Technician at Razer
Balwant Singh MullarBalwant Singh Mullar
Data and Reporting Associated Manager at RazerData and Reporting Associated Manager at Razer
MARIA EUGENIA LAMARQUEMARIA EUGENIA LAMARQUE
Country Manager South Cone at RAZER INC.Country Manager South Cone at RAZER INC.