Terine Ng Qian Hui
Summary
Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness and operational excellence. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Overview
8
8
years of professional experience
Work History
Operation Executive
Covenant Freight Pte Ltd
05.2021 - Current
- Daily email correspondence with customers
- Preparing and managing necessary shipping documents such as custom declarations and import permits.
- Arranging and liaising import trucking with haulier.
- Monitoring the progress of shipments and providing updates to clients regarding delivery status.
- Addressing and resolving issues that may arise during the shipping process, such as delays, damages, or lost shipments.
- Arranging & liaising with drivers regards to deliveries.
Customer Service Executive
Pacific Integrated Logistics Pte Ltd
12.2019 - 03.2021
- Daily email correspondence with customers
- Arranging and liaising import & export trucking with haulier department
- Booking special heavy equipment for projects
- Resolving problems relating to cargos, customers, interdepartmental coordination and communication by clarifying the issues / complaint
- Preparation for permit declaring
- Ensure timely closing of billing
- Sending invoices to customers
Operation
Southern Lights (S) Shipping Pte Ltd
05.2019 - 08.2019
- Reserve necessary space on ships, containers, and trucks.
- Arrange delivery or storage of goods at destinations.
- Complete shipping documentation, such as including bills of lading, packing lists, dock receipts, and permits.
- Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
- Keep records of goods dispatched or received.
- Monitor or record locations of goods in transit.
- Negotiate shipping rates with freight carriers.
- Prepare invoices or cost quotations for freight transportation.
Waitress
Bar Thirty-One
01.2017 - 12.2018
- Checked guests' identification before serving alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
PSLE -
Si Ling Primary School
Woodlands, Singapore01-2016
GCE 'N' Level -
Fuchun Secondary School
Woodlands, Singapore01-2015
Finance Services
ITE College West
Choa Chu Kang, Singapore01-2016
Skills
- Operations Management
- Transportation Management
- Proficient in Microsoft Office
- Logistics
- Communications Skills
- Ability to Work in a Team
Languages
Chinese (Mandarin)
English
Timeline
Operation Executive
Covenant Freight Pte Ltd
05.2021 - Current
Customer Service Executive
Pacific Integrated Logistics Pte Ltd
12.2019 - 03.2021
Operation
Southern Lights (S) Shipping Pte Ltd
05.2019 - 08.2019
Waitress
Bar Thirty-One
01.2017 - 12.2018
PSLE -
Si Ling Primary School
GCE 'N' Level -
Fuchun Secondary School
Finance Services
ITE College West
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