Summary
Overview
Work History
Education
Skills
Timeline
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Pankaj

Pankaj

Operation

Summary

Driven by a commitment to operational excellence and leadership, I enhanced Cleantric Solutions Pte Ltd's efficiency and customer satisfaction. Leveraging skills in strategic planning, problem-solving, and team leadership, I spearheaded process improvements and fostered a culture of innovation, significantly boosting operational effectiveness and team productivity.

Overview

2
2
years of professional experience

Work History

Operation Executive

Cleantric Solutions Pte Ltd
05.2024 - Current
  • Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
  • Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
  • Improved customer satisfaction rates through timely communication and effective issue resolution.
  • Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
  • Provided ongoing training to team members, enhancing skillsets and overall productivity.
  • Analyzed data and metrics to identify areas of improvement in operational performance.
  • Optimized supply chain processes for increased efficiency and cost savings.
  • Implemented quality control measures to ensure compliance with industry regulations and standards.
  • Evaluated employee performance regularly, providing constructive feedback for professional development opportunities.
  • Managed budgets and financial reporting, providing accurate insights into company performance.
  • Streamlined operations by implementing efficient processes and systems.
  • Conducted thorough market research for informed decision-making on business strategies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Area Operations Supervisor

Cleantric Solutions Pte Ltd
11.2022 - 04.2023
  • Established strong relationships with clients, ensuring consistent service quality and addressing concerns promptly.
  • Collaborated with cross-functional teams on company-wide initiatives to improve overall efficiency and effectiveness.
  • Championed continuous improvement efforts within the area of operation, encouraging innovation among team members and driving process enhancements.
  • Conducted regular performance evaluations to identify areas for improvement and recognize top performers.
  • Enhanced employee productivity with clearly defined performance objectives and regular feedback.
  • Boosted team morale by fostering a positive work environment and providing opportunities for professional growth.
  • Increased customer satisfaction through effective communication, timely resolution of issues, and proactive problem-solving techniques.
  • Streamlined operations by implementing efficient scheduling and work processes for area team members.

Education

High School Diploma -

Kingston International
Singapore, Singapore
04.2001 -

High School Diploma -

New Zealand Institute of Study
New Zealand
04.2001 -

Skills

Operational Efficiency

Timeline

Operation Executive

Cleantric Solutions Pte Ltd
05.2024 - Current

Area Operations Supervisor

Cleantric Solutions Pte Ltd
11.2022 - 04.2023

High School Diploma -

Kingston International
04.2001 -

High School Diploma -

New Zealand Institute of Study
04.2001 -

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