Teo Siew Lu
Pontian
Summary
Proven ability to build strong relationships and communicate complex information effectively in healthcare environment. Skilled in presenting medical products and negotiating with healthcare professionals. Seeking to transition into new field, bringing focus on achieving impactful results and driving positive change.
Overview
6
6
years of professional experience
Work History
Patient Service Associate
National University Hospital
11.2023 - Current
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
- Organized patient records and database to facilitate information storage and retrieval.
Healthcare Service Associate
LAB E EXPRESS
08.2023 - 09.2023
- Company Overview: Clinician reference laboratory
- One month project involved a collaborative effort to facilitate comprehensive body check-ups for total 700 Biocon company employees
- Assist in physical examination, optical examination, spirometry test, hearing test and blood taking
- Assist for form filling, provide language translation during consultation
- Assist customers with registration, billing, collection of payment and appointment scheduling
Medical Laboratory Technologist Internship
LAB E EXPRESS
07.2022 - 10.2022
- Company Overview: Clinician reference laboratory
- Produced accurate test results in the hematology and urinalysis departments of the laboratory
- Monitored daily quality control, calibration, instrument maintenance and performed
- Data filling and perform file maintenance
Dental Nurse (Full Time)
ToofDoctor
12.2018 - 08.2019
- Company Overview: Dental clinic
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.
Education
Bachelor of Science - Biology (Hons)
Universiti Teknologi Malaysia (UTM)
Johor Bharu, Malaysia08.2023
Schoolprojects
- School Charity Sales Event, 2015, Led a dedicated team in organizing a school charity sales event as the President of the Mathematics Club at SMK SRI PERHENTIAN.
- Hanfu Club Bonding Event, 2021, Served in multiple capacities at UTM Hanfu Club, including poster design, social media management, publicity, video production, and addressing technical challenges.
Accomplishments
- Saujana Spike Award 2018
- Staff Appreciation Intern Award - LAB E EXPRESS JOHOR BHARU
- Dean's List Award (8 semesters) - UNIVERSITY TEKNOLOGI MALAYSIA (UTM)
Languages
Mandarin
English
Malay
Hokkein
Hobbies and Interests
- Food Hunting
- Reading
- Sport
Timeline
Patient Service Associate
National University Hospital
11.2023 - Current
Healthcare Service Associate
LAB E EXPRESS
08.2023 - 09.2023
Medical Laboratory Technologist Internship
LAB E EXPRESS
07.2022 - 10.2022
Dental Nurse (Full Time)
ToofDoctor
12.2018 - 08.2019
Bachelor of Science - Biology (Hons)
Universiti Teknologi Malaysia (UTM)
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