Quek Khye Ling
Registered Staff Nurse
Summary
Compassionate and dedicated Registered Staff Nurse with a Diploma in Nursing and 8 months’ experience as a Patient Service Associate. Demonstrates strong clinical knowledge, effective communication, and patient-centred care skills developed through hands-on interaction with diverse patient populations. Proven ability to support multidisciplinary teams, manage patient needs with empathy and professionalism, and uphold high standards of safety and quality in healthcare delivery. Eager to contribute clinical expertise and a strong work ethic to a dynamic nursing team.
Overview
1
1
year of professional experience
2028
2028
years of post-secondary education
3
3
Languages
Work History
Patient Service Associate
NUH
04.2022 - 12.2022
- Facilitating the patient’s journey through the various service points and patient care services such as measurement of weight, height, and blood pressure.
- Managing patient’s general enquiries and screening of patient’s general conditions.
- Attending to calls ensuring that customers enquiries and appointments request are managed in a prompt and professional manner.
- Providing frontline customer services for registering, scheduling, referral, and payment.
- Generating of invoices and alerting of superiors of bad-debt prompt by systems.
- Verification and updating of patient’s information.
- Liaising with patients with regards to medical appointments.
- Knowledge of SAP, EPIC, Computerized patient support system (CPSS).
Education
Diploma - Nursing
Nanyang Polytechnic
180 Ang Mo Kio Ave 8, Singapore 569830Nitec - Nursing
ITE College East
10 Simei Ave, Singapore 486047Nitec - Aerospace Technology
ITE College Central
2 Ang Mo Kio Dr, Singapore 567720Skills
EHR system proficiency
Community Outreach Programs
BINTAN WASH Project 13 June - 18 June 2024
- Installing safe sanitation, kitchen sinks and clean drinking water for villagers.
- Promote and design healthy diets.
- Gain critical hands-on skills in civic literacy, global and cross-culture awareness, sustainability, innovative thinking, communication, collaboration and information skills, and gain profound appreciation of Singapore’s role in region.
Kwong Wai Shiu Hospital 9 March -23 March 2024
- To raise awareness and promote mental health.
- Engaged seniors in therapeutic creative activities to enhance social interaction and emotional wellness.
- Facilitated clay animation workshops with elderly residents at Kwong Wai Shiu Hospital to promote creativity and mental well‑being.
- Enabled cognitive stimulation and social interaction in elderly participants through hands‑on clay animation, contributing to overall quality of life.
Personal Information
Awards And Acknowledgements
- Edusave Award for achievement, Good Leadership and Service (EAGLES), 2025
- Edusave Skills Award, 2025
- Edusave Merit Bursary, 2025
- Edusave Merit Bursary, 2024
- Edusave Certificate Of Academic Achievement, 2023
- Tan Tock Seng Hospital - Internship, 2023
- Edusave Merit Bursary, 2023
- NITEC in Aerospace Technology, 2022
- BT Airworks Pte Ltd - Internship, 2022
- The 7 Habits of Highly Effective Youths 7HEY @ ITE, 2020
- Edusave Certificate of Academic Achievement, 2017
- Edusave Merit Bursary, 2017
- Young Engineer Award (Silver), 2016
- Young Engineer Award (Bronze), 2015
Timeline
Patient Service Associate
NUH
04.2022 - 12.2022
Nitec - Nursing
ITE College East
Nitec - Aerospace Technology
ITE College Central
Diploma - Nursing
Nanyang Polytechnic