Microsoft Office
Tau Wen Teng
Program Manager
Summary
Business-driven Senior Program Manager with 15 years of experience controlling all stages of projects and programs; from inception through monitoring and closing, exceeding expectations of being on time, on budget and customer satisfaction. Exceptional skills in project / program management and proficient in both Waterfall and Agile methodologies, with the ability to support and run multiple simultaneous projects in a matrix organizational structure. Well-versed in C-Suite engagement, committed to excellence, hands-on and customer-centric professional. Adept at establishing and developing strong relationships and turning that into new sales or upselling opportunities. Composed and calm in high-pressure environments by maintaining strong focus on action and customer satisfaction. Based in Singapore and able to work independently, as well as in a team in multi-culture environment.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Principal Program Manager
NETSCOUT
03.2017 - Current
- Be a trusted / strategic advisor and provide consultation at customer senior management levels to promote the tangible benefits of NetScout's Cybersecurity, Service Assurance and Analytics solutions for Enterprise IT networks and as well as Communication Service Providers (CSPs) Radio Access (RAN), Core and IP Multimedia Subsystem (IMS) networks.
- Perform business development activities, network and identify opportunities within customer’s environment to form the basis for the development and positioning of solutions.
- Work with Bid team on RFx SoC responses, creation of technical proposals and delivery of technical presentations to customers.
- Effective and on-time communication of presales funnels and revenue recognition forecasts to management.
- Global team management across multiple countries for Project and Program Delivery, Customer Success and Support.
- Mentor, coach and support other project managers and team members to accomplish set goals and benchmarks, thus creating a strong workplace culture.
- Shortlist, interview and hire candidates for government projects requiring G50 security clearances.
- Managing projects and also programs which includes multiple simultaneously running projects across different domains to meet contractual obligations, budgets, and customer satisfaction.
- Lead team through the entire Project Management lifecycle of Initiation, Planning, Execution, Monitoring & Control and Closure.
- Review solution proposals and Bill of Quantities (BOQs), produce Work Breakdown Structures (WBSs) for services costing, develop Statement of Work (SOW) and creation of project plans.
- Identification of key stakeholders, define project governance structure, communication plans and cadence, and create a procurement plan if required.
- Develop resource plans and Responsibility Assignment (RACI) matrix by arranging and assigning project members (both internal and external resources such as partners and system integrators).
- Develop Acceptance Test Plans (ATPs), produce risk management plans via risks identification & classification methodologies and perform risk analysis through Probability and Impact Matrix.
- Ensure partner and customer and readiness through close monitoring and feedback, and lead project kick off meetings.
- Create well-defined tasks, conduct briefing on best practices and provide leadership to the team to achieve deliverables.
- Establish regular cadence (weekly, monthly, quarterly) with customers to review executive dashboards, and program status and ensure regular, timely and accurate communications to all key stakeholders, both internally and externally.
- Prepare and presenting of slides in Internal and External Steering Committees, and as well as Quarterly Business Reviews (QBRs).
- Review timesheets and expenses to track and control against the project baseline (budget, timeline and tasks).
- Conduct User Acceptance Testing (UATs), create a reviewing system to ensure that the deliverables meet requirements, and perform change management by managing the change request (CR) process.
- Create and regularly update project documentation such as project plans, risk and issue registers, action logs, and CR registers.
- Track and report project and program results to all stakeholders for facilitating change control board approval for cutover to "Live".
- Responsible for milestones achievement, sign-off and invoicing.
- Engage with customer end users, with focus on driving adoption, ensuring retention, and happiness.
- Work with customers to develop Customer Success Plans, establish critical goals, to aid the customer in achieving their objectives.
- Measure and monitor customers' achievement of critical and Key Performance Indicators (KPIs), and reporting internally to Account team and externally to customer senior management team.
- Maintain positive customer relations by addressing maintenance support issues and implementing successful corrective actions.
- Utilize industry and domain expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Planning Manager
SINGTEL MOBILE
11.2014 - 03.2017
- Support Singtel key initiatives in Mobile Prepaid and Postpaid Data, Digital and TV space by planning and driving the development of Singtel's Policy and Online Charging system and Deep Packet Inspection (DPI) functionality.
- Working closely with Service Delivery and Operations lead on team management for identification and assignment of responsibilities.
- Plan, develop and execute project work plans for network expansion and upgrades, considering numerous factors such as the technical landscape, business drivers and operations, and the schedule requirements of the multiple parties involved.
- Manage day-to-day operational aspects of projects and scope including managing project budget, conducting periodic project reviews, and monitoring of receivables.
- Effectively apply project management methodology, enforces project standards, and minimize risk exposure on projects.
- Work closely with Product and Marketing teams to understand current market needs, and deliver the right products and services.
- Gather and evaluate requirements from various functional entities to formulate the technical specifications for new key initiatives.
- Perform technical and financial feasibility study on new emerging technologies and potential new services.
- Lead in preparation of tender specifications and evaluation.
- Engage in commercial and technical negotiations with vendors.
- Preparation of slides and presenting to VP and MD for tender updates and as well as External and Internal Steering Committees.
Customer Project Manager
POLYSTAR
05.2011 - 10.2014
- Provide consultation at customer senior management levels to promote the tangible benefits of Polystar's Service Assurance and Analytics solutions for CSP Core and IMS networks.
- Lead project team including partners and system integrators to achieve project objectives and deliver projects within stipulated scope, time and cost.
- Provide RFx SoC responses, develop services proposals and SOWs.
- Effective and on-time communication of presales funnels and revenue recognition forecasts to management.
- Provide project plans, define project governance structure, develop RACI matrix and perform risk management and analysis to have contingency plans ready.
- Plan, secure, and manage both internal and external resources such as partners and system integrators, to bring about the successful implementation and completion of each project.
- Focus and drive various internal procedures of the contracting parties and mediate appropriately according to circumstances to form close links to ensure that the key issues of cost, time, quality and above all, customer satisfaction, can be realized.
- Establish regular cadence (weekly, monthly, quarterly), coordinate and correspond between all key stakeholders by providing regular updates, progress reports and as well as collecting feedback through discussion and understanding needs.
- Preparation of slides and presenting in Internal and External Steering Committees, and as well as QBRs.
- Responsible for milestones achievement, sign-off, and invoicing.
Technical Project Manager
ASTELLIA
06.2007 - 04.2011
- Provide consultation at customer senior management level to promote the tangible benefits of Astellia's Service Assurance and Analytics solutions for CSP RAN, Core and IMS networks.
- Prepare RFx SoC responses, create technical proposals and SOWs, generate BOQ, deliver technical presentations and Proof of Concepts (POCs) and provide training to partners and customers.
- Perform network Quality of Service (QOS), Quality of Experience (QOE) audits / benchmarking and providing optimization guidelines and recommendations.
- Effective and on-time communication of presales funnels and revenue recognition forecasts to management.
- Lead project team including partners and system integrators in the successful execution of projects by working the project scope, RACI matrix, budget, timeline, and performing risk management.
- Create, execute project work plans and refine them accordingly to manage changes, develop action plans to resolve issues, prevent scope creep and drive the project team to meet targets.
- Define project governance structure, coordinate and manage customer communication, meetings, and act as the primary customer contact for change requests, specific product development activity and issue resolution.
- Establish regular cadence (weekly, monthly, quarterly), and communicate project status internally and externally.
- Preparation of slides and presenting in Internal and External Steering Committees and as well as QBRs.
- Responsible for milestones achievement, sign-off, and invoicing.
Radio Planner
MOBILEONE
01.2006 - 06.2007
- RAN coverage planning, implementation, verification, optimization, benchmarking, performance monitoring, traffic analysis, and conduct trials on new parameters and features.
- Conduct site surveys for new and missing sites deployment, perform interference analysis, frequency and scrambling code re-planning, RNC re-bordering and capacity planning for major events.
- Perform inter-operability testing on test terminals, acceptance testing of in-building sites and cluster tuning reports and attend to subscriber’s feedback for coverage improvement.
RAN Engineer
ERICSSON
08.2004 - 01.2006
- RAN coverage planning, implementation, verification, optimization, benchmarking, performance monitoring and traffic analysis.
- Conduct site surveys for new and missing site deployment, perform scrambling code re-planning and perform acceptance testing of in-building sites and cluster tuning reports.
Sergeant
SINGAPORE POLICE FORCE
07.1999 - 08.2004
- Maintain law and order, protect life and property, work in community policing and educate the public about crime prevention.
Education
Diploma - Telecommunication Engineering
Temasek Polytechnic
Singapore 07.1996 - 06.1999
Bachelor of Engineering (Honours) - Electronics
Singapore University of Social Sciences (SUSS)
Singapore 07.2007 - 06.2011
Skills
Project and Program Management
Certification
SAFe® Agilist
Affiliations
- Member of Scaled Agile Framework
- Member of ScrumAlliance
- Member of Project Management Institute (PMI)
- Member of Institute of Electrical and Electronics Engineers (IEEE)
Accomplishments
- Led the team and managed to pull in the schedule of a complicated 1Mil project by 8 weeks, thus allowing the project to be signed off and revenue to be recognized a week before end of fiscal in FY20.
- Recognized an opportunity and perform Business Development activities which led to a subsequent 5Mil PO and a New Logo in Singapore in FY21.
- On-time and successful project deployment for the New Logo resulted in customer objectives being met and the immense customer satisfaction led to the opportunity to upsell a 2Mil expansion in FY22.
Software
Microsoft Project
Salesforce
OpenAir
JIRA
Bugzilla
Clarity
Confluence
Timeline
SAFe® Agilist
11-2022
CSPO® - Certified Scrum Product Owner
10-2022
CSM® - Certified ScrumMaster
10-2022
Principal Program Manager
NETSCOUT
03.2017 - Current
Planning Manager
SINGTEL MOBILE
11.2014 - 03.2017
PMP® - Project Management Professional (Expired)
12-2013
CCNA - Cisco Certified Network Associate (Expired)
10-2011
Customer Project Manager
POLYSTAR
05.2011 - 10.2014
Bachelor of Engineering (Honours) - Electronics
Singapore University of Social Sciences (SUSS)
07.2007 - 06.2011
Technical Project Manager
ASTELLIA
06.2007 - 04.2011
Radio Planner
MOBILEONE
01.2006 - 06.2007
RAN Engineer
ERICSSON
08.2004 - 01.2006
Sergeant
SINGAPORE POLICE FORCE
07.1999 - 08.2004
Diploma - Telecommunication Engineering
Temasek Polytechnic
07.1996 - 06.1999
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