TAN ZI JIAN ERIC
Singapore
Summary
Professional with robust experience in export management. Skilled in logistics coordination, international trade regulations, and supply chain optimization. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for effective communication, problem-solving, and ability to drive successful outcomes in dynamic environments.
Overview
3
3
years of professional experience
Work History
Assistant Export Manager (LCL)
STAR CONCORD PTE LTD
09.2024 - Current
- Supervise the export console planning teams to ensure efficient and accurate export operations
- Ensure smooth daily operations and problem-solving
- Ensure timely responses to agent and customer emails by team members to avoid delays in communication and operations
- Implemented training programs for team members, improving overall productivity and operational efficiency
- Fostered strong relationships with key clients, resulting in repeat business and referrals
- Implemented rigorous quality control procedures throughout the entire export process, upholding high standards for all shipments.
- Managed financial aspects of export operations, including budgeting, invoicing, and cost analysis for improved profitability.
- Negotiated favorable freight rates with carriers, reducing overall transportation costs for the company.
Senior Export Console Planner
STAR CONCORD PTE LTD
09.2023 - 08.2024
- Monitored LCL shipments to Asia and Europe, ensuring efficient planning and execution of logistics strategies
- Collaborated with the customer service team to optimize the opening of 20GP or 40HC containers based on shipment availability
- Block booked space with carriers monthly to guarantee vessel space
- Provided instructions to warehouses and hauliers to ensure timely collection of empty containers before carrier cut-off
- Submitted dangerous goods declarations to carrier in order to ensure compliance and smooth loading of cargo
- Handled transhipment inquiries from various POL shippers, providing competitive quotations to secure cargo and build volume for console containers
- Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
Customer Service Executive (Forwarder)
STAR CONCORD PTE LTD
08.2022 - 08.2023
- Reviewed local customer export and import inquiries and prepared quotations for freight forwarders
- Processed export and import bookings, ensuring timely reservation of space for shipments on intended vessels
- Clarified and negotiated quotations with customers to provide clear and competitive pricing
- Collaborated with foreign agents to secure favorable costs, reducing selling prices to attract new customers
- Maintained high levels of customer satisfaction by delivering excellent service and support
- Proactively reached out to customers to foster long-term relationships and identify new business opportunities
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Warehouse Transport Admin (Internship)
Longterm Distribution Sdn Bhd
10.2021 - 12.2021
- Monitored truck movements and ensured accurate loading processes to enhance operational efficiency
- Assisted in managing inbound logistics, facilitating the timely receipt of goods and optimizing inventory flow
Education
Bachelor of Business (Honours) - Logistics and Supply Chain Management
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
05.2022
Diploma in Business Study - Logistics and Supply Chain Management
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
05.2020
Skills
- Logistics and Supply Chain Management
- Problem Solving
- Negotiation Skills
- Technical Skills
- Customer engagement
- Quick learner
- Customer focus
- Customer relationship management
- Import and export compliance
Additional Information
Nationality: MALAYSIAN (EP HOLDER)
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Timeline
Assistant Export Manager (LCL)
STAR CONCORD PTE LTD
09.2024 - Current
Senior Export Console Planner
STAR CONCORD PTE LTD
09.2023 - 08.2024
Customer Service Executive (Forwarder)
STAR CONCORD PTE LTD
08.2022 - 08.2023
Warehouse Transport Admin (Internship)
Longterm Distribution Sdn Bhd
10.2021 - 12.2021
Bachelor of Business (Honours) - Logistics and Supply Chain Management
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
Diploma in Business Study - Logistics and Supply Chain Management
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
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