Summary
Overview
Work History
Education
Skills
Awards
EXTRA-CURRICULAR ACTIVITIES
PERSONAL CHARACTERISTICS
Timeline
Generic
TAN TING YUAN

TAN TING YUAN

LABIS

Summary

Experienced with developing creative sales strategies that captivate customers and boost revenue. Utilizes innovative design techniques to meet client specifications and market demands. Strong understanding of customer needs and ability to translate them into compelling design solutions.

Sales professional with proven track record in design-driven sales environments. Known for delivering innovative solutions that align with client needs and enhance sales performance. Collaborative team player who adapts to changing project requirements and consistently achieves results through strategic planning and effective communication.

Escalation & Critical warranty Case Coordinator with more than 1 years of experience in complain case coordination. Adept at structuring effective treatment plans around each patient's strengths. Committed to providing the highest level of care with outstanding abilities in interviewing, project management, and team leadership.

Overview

8
8
years of professional experience
12
12
years of post-secondary education

Work History

Telemarketer

ASIATRADEX.COM
  • WORK AS TELEMARKETER IN COMPANY ASIATRADEX.COM (4 MONTH INTERNSHIP)

Direct Sales

SINGTEL
06.2017 - 07.2018
  • WORK IN SINGTEL AS DIRECT SALES (1 YEAR: Jun 2017 – Jul 2018)

CARPENTERS DESIGN GROUP PTE LTD
10.2018 - 03.2022
  • WORK IN CARPENTERS DESIGN GROUP PTE LTD (4 YEARS: Oct 2018 – Mar 2022)

ZBOM Cabinet
11.2022 - 03.2023
  • Work in ZBOM Cabinet (4 Month: Nov 2022 – Mar 2023)

Sales Designer

GinGko Interior Solutions
04.2023 - 12.2023
  • Present Company GinGko Interior Solutions (Mar 2023 – Aug 2023)

Project & Escalation Case Coordinator

InteriorTech Pte Ltd
03.2024 - Current
  • Managed complex cases with sensitivity, navigating challenges with professionalism and empathy.
  • Facilitated workshops for clients on self-advocacy and empowerment, building their confidence to navigate challenges.
  • Provided thorough assessments of clients'' needs, resulting in accurate service referrals and appropriate resource allocation.
  • Enhanced client outcomes by developing comprehensive case plans tailored to individual needs.
  • Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.

Education

SEKOLAH JENIS KEBANGSAAN (CINA) LABIS
01.2003 - 01.2008

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SEKOLAH KEBANGSAAN MUNSHI IBRAHIM LABIS
01.2009 - 01.2013

Diploma - Marketing

POLITEKNIK MERLIMAU MELAKA
Malaysia
04.2014 - 01.2017

Skills

COMPUTER ABILITY:

  • MICROSOFT WORD

  • MICROSOFT POWERPOINT

  • MICROSOFT EXCEL

LANGUAGE ABILITY: MALAY ,ENGLISH ,CHINESE

CUSTOMER SERVICE & ESCALATION HANDLING

TELEMARKETING EXPERSTISE

Awards

BASKETBALL PLAYER, BEING CREATIVE DESIGNER IN CARPENTERS (CERTIFICATE)

EXTRA-CURRICULAR ACTIVITIES

NO ACHIEVEMENT/ ACTIVITIES POSITION/ ORGANISED YEAR 1 JOIN TO ALPHA LEO CLUB AS A DIRECTOR 3

PERSONAL CHARACTERISTICS

  • A KIND PERSON, FRIENDLY, HAVE SENSE OF EMBARRASSED TO PEOPLE THAT I DON’T KNOW
  • HELPFUL PERSON
  • SERIOUS ON EVERY TASK AND JOB
  • LOVE TO CHALLENGE

Timeline

Project & Escalation Case Coordinator

InteriorTech Pte Ltd
03.2024 - Current

Sales Designer

GinGko Interior Solutions
04.2023 - 12.2023

ZBOM Cabinet
11.2022 - 03.2023

CARPENTERS DESIGN GROUP PTE LTD
10.2018 - 03.2022

Direct Sales

SINGTEL
06.2017 - 07.2018

Diploma - Marketing

POLITEKNIK MERLIMAU MELAKA
04.2014 - 01.2017

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SEKOLAH KEBANGSAAN MUNSHI IBRAHIM LABIS
01.2009 - 01.2013

SEKOLAH JENIS KEBANGSAAN (CINA) LABIS
01.2003 - 01.2008

Telemarketer

ASIATRADEX.COM
TAN TING YUAN