Aiesvarya Rawuchandran
Singapore
Summary
Experienced with customer service, assisting clients with product selections, and resolving inquiries efficiently.
Developed exceptional customer service and organizational skills in fast-paced environment, looking to transition into new field. Skilled in inventory management and sales strategies, with proven ability to adapt and learn quickly.
Aims to leverage these transferrable skills to contribute effectively in new professional setting.
Overview
9
9
years of professional experience
Work History
Telemarketer
National Geographic
10.2015 - 11.2015
- Had to call school teachers and check if they are free to attend talks and calling of kindergartens to promote the national geography magazine
- Help them to book an appointment and also answering enquiries
Retail Assistant
Iora Retail Store
12.2017
- Perform sales transaction daily
- Engage customers enquiries and concerns
- Monitoring of inventory
- Housekeeping
- Ensuring customers needs are met and making sure managers criteria is met too
Security
Popular Event
11.2016 - 11.2016
- To keep a look out if any shop lifters and checking of customers purchased items when the security scanner beeps
- Diverting customers to the right place.
Check in agent
Intercruises shoreside services & port services
06.2018 - 02.2020
- Checking in passengers and giving them their cabin cards
- Answering their enquiries and solving passengers complains and compliments
- Using customer service techniques to help passengers
Pick and Pack
Redmart
03.2020 - 06.2020
- Stack up boxes on pallets or conveyor belt
- pick and pack of food items or other items
- Help with admin
Maintenance Officer
NEA
07.2020 - 09.2020
- Maintain Navitrap on lift landing
- check if there is any breeding of mosquito
- Collect samples of mosquito
- Manning 12 blocks with 6 traps
Call Centre Agent
Singtel (LTA)
09.2020 - 04.2022
- Answer in-bound calls from MOP.
- Dispatch warden to location where illegally parked cars are
- Advice MOP on warden timing
Call centre Agent
CPG
05.2022 - 07.2022
- Answer in-bound calls from MOP
- Dispatching warden
- Updating system on illegal parking
Call Centre Agent
DHL
07.2022 - 11.2022
- Answer in-bound calls from MOP during Covid time.
- Replying email and updating on CRM.
- Out Bound calls (if needed)
Customer Service Agent
Dnata
02.2023 - 05.2023
- Assist passenger in checking in at check counter and their baggage.
- Gate duties (e.g first and last passenger exiting flight )
- Ensuring smooth escot to gate and terminal
Customer Service Agent
Delta Airlines
09.2023 - 09.2024
- Answer in-bound calls, help customers to book or rebook during flight delays or incase of emergency
- Amend flight tickets
- Issue tickets and receipt
Education
Foundation Diploma - Life Sciences
PSB Academy Pte Ltd
01.2020
Nitec - Business Services
Institute Of Technical Education
01.2019
GCE ‘N’ Level -
Bishan Park Secondary School
12.2016
Primary School Leaving Examination -
Cedar Primary School
12.2011
Skills
- Microsoft Word
- Excel
- PowerPoint
- problem - solving
Personal Information
- Date of Birth: 07/09/99
- Nationality: Singaporean
- NRIC: S117C
Languages
English
Tamil
Malays
Achievementsandinvolvement
Bishan Park Secondary School,
Participated in Interclass,
won 1st place in soccer, 2012 - 2016,
Participated in Girl Guide National Camp, 2014,
Participated in Total Defence Day, 2013 - 2014,
Participated in Secondary 2 camp instructor, 2013
Additional Information
I would be able to start the job immediately,
Timeline
Customer Service Agent
Delta Airlines
09.2023 - 09.2024
Customer Service Agent
Dnata
02.2023 - 05.2023
Call Centre Agent
DHL
07.2022 - 11.2022
Call centre Agent
CPG
05.2022 - 07.2022
Call Centre Agent
Singtel (LTA)
09.2020 - 04.2022
Maintenance Officer
NEA
07.2020 - 09.2020
Pick and Pack
Redmart
03.2020 - 06.2020
Check in agent
Intercruises shoreside services & port services
06.2018 - 02.2020
Retail Assistant
Iora Retail Store
12.2017
Security
Popular Event
11.2016 - 11.2016
Telemarketer
National Geographic
10.2015 - 11.2015
Nitec - Business Services
Institute Of Technical Education
GCE ‘N’ Level -
Bishan Park Secondary School
Primary School Leaving Examination -
Cedar Primary School
Foundation Diploma - Life Sciences
PSB Academy Pte Ltd
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