TAN JIA YA
Summary
Believed that “Not everyone is perfect. We learn from our mistakes. And that's how we grow to be better.”
Overview
5
5
years of professional experience
Work History
Service Crew Member
Cafe Kreams
10.2024 - 01.2025
- Enhanced customer satisfaction by providing efficient and friendly service.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
Operations Intern
Resorts World Sentosa
02.2024 - 08.2024
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Service Crew Member
Courtyard by Marriott
02.2023 - 05.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
F1 Event
Ritz-Carlton, Millenia Hotel
09.2022 - 10.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Works for the F1 Event ANNUALLY till now.
Mooncake Festival
Raffles Hotel
08.2022 - 09.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Packer
Pandamart
01.2022 - 03.2022
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
Service Crew Member
McDonald's
10.2019 - 12.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
Education
Diploma - Hospitality and Tourism Management
Nanyang Polytechnic
04.2025
O-Level -
Woodlands Ring Secondary School
01.2021
Skills
- Customer service
- Strong work ethic
- Efficient task completion
- Stress tolerance
- Relationship building
- Critical thinking
Languages
English
Chinese (Mandarin)
Timeline
Service Crew Member
Cafe Kreams
10.2024 - 01.2025
Operations Intern
Resorts World Sentosa
02.2024 - 08.2024
Service Crew Member
Courtyard by Marriott
02.2023 - 05.2023
F1 Event
Ritz-Carlton, Millenia Hotel
09.2022 - 10.2022
Mooncake Festival
Raffles Hotel
08.2022 - 09.2022
Packer
Pandamart
01.2022 - 03.2022
Service Crew Member
McDonald's
10.2019 - 12.2019
Diploma - Hospitality and Tourism Management
Nanyang Polytechnic
O-Level -
Woodlands Ring Secondary School
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