TAMILVANAN S/O SELVAM
Community Engagement Executive | Operation Executive
Summary
Results-oriented professional with 4+ years of experience in operations, customer service, and community engagement. Proven track record in enhancing efficiency, fostering stakeholder relationships, and driving team performance across SMRT Corporation and Vanguard Healthcare. Seeking to leverage my expertise and leadership skills in a growth-focused organization.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
COMMUNITY ENGAGEMENT ASSOCIATE
Vanguard Healthcare LTD
11.2024 - Current
- Built and maintained relationships with local healthcare providers, residents, and community organizations.
- Planned and coordinated community events including health fairs, workshops, and wellness initiatives.
- Managed social media content to promote health education and local partnerships.
- Collected feedback and tracked engagement metrics to evaluate and improve outreach programs.
ASSISTANT STATION MANAGER 2
SMRT Corporation LTD
02.2021 - 07.2024
- Responded to medical emergencies and assisted unwell or injured passengers both on Trains and at Stations.
- Handled passenger's inquiries regarding directions, Train Services, ticketing issues (e.g., Ez-link cards), and feedback, ensuring a positive customer experience.
- Monitored Station and Train safety, including crowd control during service delays, and conducted pre-opening track checks and routine security inspections to identify and address potential risks.
- Responded to and managed incidents at stations and on Trains, ensuring swift resolutions of issues and always maintaining good order.
- Operated Passenger Vehicles (PV) according to the duty roster and coordinated emergency response in trains per Operations Command Centre (OCC) instructions.
- Managed access control for both internal and external parties, including vendors, contractors, and staff, while ensuring proper security protocols were followed.
Education
Diploma in Operation & System Management - Engineering
TEMASEK POLYTECHNIC
10.2021 - 03.2024
Nitec in Laser & Tooling Technology - undefined
INSTITUTE OF TECHNICAL EDUCATION (ITE)
01.2015 - 01.2017
Skills
Effective Communication
Stakeholder Engagement
Customer Relations
Administrative Coordination
Organizational Awareness
Team Leadership & Collaboration
Attention to Detail
Self-Driven & Motivated
Computer skills
MS office
Problem-solving abilities
Time management
Customer service
Team collaboration
Problem-solving
Management support
Decision-making
Preparing reports
Data entry
Cash handling
Program support
Leadership qualities
Customer relationship management (CRM)
Attention to detail
Customer engagement
Event coordination
Forklift operation
Creative problem solving
National Service
SINGAPORE ARMED FORCES (BMTC) | REPUBLIC OF SINGAPORE NAVY, National Service - Materiel Support Centre, 10/01/17, 10/01/19, Served as Team Leader for NSF, overseeing unit performance and readiness during critical operations., Provided operational support to U.S. President Donald Trump and North Korean Supreme Leader Kim Jong-un summit in Singapore, ensuring logistical efficiency and security., Led readiness efforts for Navy High Readiness Core., Supported the International Maritime Review.
Timeline
COMMUNITY ENGAGEMENT ASSOCIATE
Vanguard Healthcare LTD
11.2024 - Current
Diploma in Operation & System Management - Engineering
TEMASEK POLYTECHNIC
10.2021 - 03.2024
ASSISTANT STATION MANAGER 2
SMRT Corporation LTD
02.2021 - 07.2024
Nitec in Laser & Tooling Technology - undefined
INSTITUTE OF TECHNICAL EDUCATION (ITE)
01.2015 - 01.2017