TAMILARASAN PUNUSAMY
Summary
Dynamic Executive Concierge with proven expertise in guest relations, effective multitasking, and advanced problem solving. Committed to delivering personalized experiences that enhance guest satisfaction and loyalty.
Overview
4
4
Languages
13
13
years of professional experience
Work History
Executive Concierge & Guest Services
PARKROYAL COLLECTION MARINA BAY
Singapore
08.2022 - Current
- Managed guest requests, ensuring personalized and exceptional experiences throughout their stay.
- Developed and maintained strong relationships with guests, fostering loyalty and repeat visits.
- Coordinated transportation arrangements, enhancing guest convenience and satisfaction.
- Liaised with various departments to streamline operations and improve service delivery.
- Handling guest enquiries and phone calls, providing local recommendations for places to visit and food options, managing emails, assisting guests with luggage during check-in and check-out, and providing clear directions and information to guests.
Concierge
DUSIT THANI LAGUNA
Singapore
07.2021 - 08.2022
- Delivered exceptional guest service by promptly addressing inquiries and requests to enhance overall satisfaction.
- Managed reservations and bookings efficiently, optimizing guest experiences through attention to detail and accuracy.
- Coordinated transportation services, ensuring seamless transfers for guests between the hotel and local attractions.
- Developed comprehensive knowledge of local events and attractions to provide tailored recommendations for guests.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Concierge
PARKROYAL COLLECTION PICKERING
Singapore
07.2018 - 07.2020
- Established partnerships with local businesses to offer exclusive deals, enriching the concierge offerings available to guests.
- Implemented new concierge software tools to streamline operations and improve response times for guest requests.
- Led initiatives to gather guest feedback, utilizing insights to refine services and improve overall guest experience quality.
- Mentored junior staff on best practices in customer service, enhancing team performance and service delivery standards.
Senior Bellman
INTERCONTINENTAL ROBERTSON QUAY IHG
Singapore
06.2017 - 06.2018
- Assisted guests with luggage handling and transportation arrangements, enhancing overall guest satisfaction.
- Delivered exceptional guest services, ensuring seamless check-in and check-out experiences.
- Recommended local attractions and dining options, providing personalized service to elevate guest experience.
- Coordinated with housekeeping and front desk to maintain accurate room assignments and availability.
Bellhop
Marina Bay Sands
Singapore
09.2013 - 05.2017
- Provided exceptional guest service by assisting with luggage and delivering items promptly.
- Assisted guests with directions, recommendations, and inquiries to facilitate their stay.
- Collaborated with front desk staff to ensure seamless check-in and check-out processes.
- Maintained cleanliness and organization of lobby areas to enhance guest experience.
Education
High School Diploma -
KPJ Healthcare University
MALAYSIA10-2011
SPM - Secondary Education
SMK MUTIARA RINI
MALAYSIA12-2007
Skills
- Concierge services
- Guest services
- Guest relations
- Event planning proficiency
- Transportation coordination
- Hospitality industry experience
- Customer service expertise
- Customer service excellence
- Effective multitasking
- Cash handling
- Client relations
- Financial transactions
- Guest satisfaction
- Strong interpersonal skills
- Logistics management
- Personalized guest services
- Exceptional service delivery
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Executive Concierge & Guest Services
PARKROYAL COLLECTION MARINA BAY
08.2022 - Current
Concierge
DUSIT THANI LAGUNA
07.2021 - 08.2022
Concierge
PARKROYAL COLLECTION PICKERING
07.2018 - 07.2020
Senior Bellman
INTERCONTINENTAL ROBERTSON QUAY IHG
06.2017 - 06.2018
Bellhop
Marina Bay Sands
09.2013 - 05.2017
High School Diploma -
KPJ Healthcare University
SPM - Secondary Education
SMK MUTIARA RINI