AHMAD FAEEZ BIN MOHD YUSOFF

• Handled phone calls professionally while managing multiple lines simultaneously during peak times at the front desk.
• Increased repeat bookings through attentive service and personalized follow-up communications with guests.
• Implemented new strategies to streamline communication between departmental teams leading to smoother operations during events or promotions.
• Provided exceptional concierge services assisting guests with transportation arrangements, dining reservations, and local attraction recommendations.
• Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel amenities and services.

Mattress Technician
Operation Level | MYR 5,000 Salary

• Led mattress sales, servicing, and resolution of complaints related to mattress defects, ensuring high levels of customer satisfaction.
• Achieved individual and team targets for service and rental collection.
• Provided prompt and expert technical support to address various customer issues, contributing to enhanced customer satisfaction.
• Enhanced operational efficiency, automating repetitive technical tasks where possible.
• Built rapport with prospective buyers via phone consultations prior to store visits, streamlining the sales process and improving close rates.

Customer Service Specialist
Operation Level | SGD 2,150 Salary

• Delivered exceptional service to guests, ensuring efficiency and satisfaction throughout their stay.
• Managed guest arrivals/departures, limousine bookings, flight reservations, attraction tickets, and resort tours for VVIP, VIP, Members, FIT, and GIT guests.
• Provided personalized and seamless experiences for a diverse range of high-profile clientele.
• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Streamlined check-in/out processes for improved efficiency and reduced wait times.

Customer Service Specialist
Operation Level | RM530 + 2 Service Points Salary

• Delivered top-tier service to guests, ensuring efficiency and satisfaction.
• Managed guest arrivals/departures, baggage handling, limousine bookings, flight reservations, and arrangements for FIT guests.
• Contributed to a seamless and exceptional guest experience through attention to detail and personalized service.
• Escorted guests to assigned rooms and transported luggage.
• Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.