Summary
Overview
Work History
Education
Skills
Timeline
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Syirin Syaffana

Summary

Proven to enhance customer satisfaction and sales at Waterb, I adeptly managed ticketing operations and excelled in customer service, showcasing empathy and proficiency in payment processing. By promoting events and streamlining transactions, I significantly reduced wait times, demonstrating a commitment to efficiency and a positive guest experience.

Overview

4
4
years of professional experience

Work History

Ticketing Staff Member

Waterb
04.2024 - Current
  • Managed refunds or exchanges as needed while adhering to company policies, resulting in satisfied customers despite unexpected changes.
  • Kept ticketing area clean, organized, and well-stocked, ensuring a pleasant atmosphere for guests.
  • Improved overall ticket sales by staying informed about upcoming events and promoting them accordingly.
  • Reduced wait times by quickly processing payments and issuing tickets during peak hours.
  • Sold, printed, and issued tickets to guests.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

Kids Club Associate

Zoomoov
03.2021 - 12.2023
  • Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
  • Maintained control of building entry and exit points to guarantee child safety.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Retail Sales Associate

Sgfr
04.2023 - 11.2023
  • Managed refunds or exchanges as needed while adhering to company policies, resulting in satisfied customers despite unexpected changes.
  • Kept ticketing area clean, organized, and well-stocked, ensuring a pleasant atmosphere for guests.
  • Improved overall ticket sales by staying informed about upcoming events and promoting them accordingly.
  • Reduced wait times by quickly processing payments and issuing tickets during peak hours.
  • Sold, printed, and issued tickets to guests.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

Education

Nitec - Mechanical Engineering

Ite Nitec
02.2022

Skills

  • Empathy and patience
  • Credit card transactions
  • Refund Processing
  • Customer Service
  • Cleaning and sanitizing
  • Cash Handling
  • Cash Register Operation
  • Payment Processing
  • Ticket taking

Timeline

Ticketing Staff Member

Waterb
04.2024 - Current

Retail Sales Associate

Sgfr
04.2023 - 11.2023

Kids Club Associate

Zoomoov
03.2021 - 12.2023

Nitec - Mechanical Engineering

Ite Nitec

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Syirin Syaffana