Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Firyansyah Bin Sutrisno

Summary

Dynamic crowd controller with proven expertise at Recruit Express PTE LTD as well as Formula 1 in managing large events and enhancing safety protocols. Skilled in conflict de-escalation and crowd management, I excelled in maintaining order and providing exceptional customer service, ensuring a seamless experience for attendees while fostering effective team collaboration.

Personable and reliable individual with natural ability to maintain order and ensure safety within large crowds. Possesses strong observational skills and deep understanding of public safety protocols, paired with ability to stay calm under pressure. Dedicated to creating a secure and enjoyable environment for all attendees.

Overview

1
1
year of professional experience

Work History

Ticketing Staff Member

F1 Grand Prix
09.2024 - 09.2024
  • Enhanced customer satisfaction by efficiently handling ticketing transactions and addressing inquiries.
  • Kept ticketing area clean, organized, and well-stocked, ensuring a pleasant atmosphere for guests throughout all working days.
  • Reviewed tickets for authenticity and applicability to allow entry into Singapore Grand Prix event.

Crowd Controller

Recruit Express PTE LTD
02.2024 - 02.2024
  • Provided excellent customer service, addressing attendee concerns and ensuring their needs were met throughout events.
  • Supported event staff in maintaining order during peak hours, contributing to a well-organized environment.
  • Managed large crowds effectively by implementing strategic positioning tactics throughout venues or event sites.
  • Coordinated with fellow Crowd Controllers to cover various areas of an event space efficiently while maintaining constant communication.

Education

No Degree - Retail And Online Business

Institute of Technical Education College Central
2 Ang Mo Kio Drive Singapore 567720
04.2001 -

Skills

Complaint handling

Dispute mediation

Stress management

Teamwork and collaboration

Empathy and patience

Security awareness

Problem-solving

Typing speed

Crowd control

Timeline

Ticketing Staff Member

F1 Grand Prix
09.2024 - 09.2024

Crowd Controller

Recruit Express PTE LTD
02.2024 - 02.2024

No Degree - Retail And Online Business

Institute of Technical Education College Central
04.2001 -
Ryan Firyansyah Bin Sutrisno