Summary
Overview
Work History
Education
Skills
Timeline
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Syed Mohsen

Syed Mohsen

Summary

With a proven track record at NCS for optimizing PC performance and a knack for enhancing customer satisfaction at Nike, I bring a unique blend of technical expertise in Mac OS and exceptional problem-solving abilities. My leadership as a Crew Leader at McDonald's highlights my ability to train and motivate teams, ensuring high-quality outcomes.

Overview

4
4
years of professional experience

Work History

Desktop Support Engineer

NCS
01.2022 - 06.2022
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.

Crew Leader

Mcdonald
10.2018 - 10.2021
  • Trained employees in time management and proper ways to complete job duties.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Monitored team members to verify work quality and address concerns.

Sales Assistant

Nike
10.2020 - 12.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Education

Nitec Infocomm Technology -

ITE College East
02.2023

Skills

Mac OS Operating System

Timeline

Desktop Support Engineer

NCS
01.2022 - 06.2022

Sales Assistant

Nike
10.2020 - 12.2020

Crew Leader

Mcdonald
10.2018 - 10.2021

Nitec Infocomm Technology -

ITE College East

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Syed Mohsen