Moanish Ashok Kumar
Summary
I am a person driven by sucess and is always hungry for victory in any workplace I get to. I always strive for excellence in this ever-growing IT industry with my skills.
Overview
1
1
Certification
Work History
Desktop Support Engineer
Alphaeus Pte. Ltd.
03.2024 - 04.2024
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Walked individuals through basic troubleshooting tasks.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
Education
High School Diploma -
Temasek Polytechnic
Singapore04.2026
Skills
- Windows Operating System
- Data Backup and Recovery
- End-user support
- Application installations
- Help Desk Experience
- Ticketing system proficiency
- Technical Support
- Printer and Peripheral Support
- Software Installation
- Hardware Installation
- Active Directory Management
- Operating System Knowledge
- System Administration
- Technical support expertise
- Local Area Networking
- Network Connectivity
- Issue Resolution
- Hardware diagnostics
- IT security protocols
- Incident Management
- IT Security Management
- Debugging
- Adaptability to Change
- Asset Management
- Data Security
- Mac OS Operating System
- Virtualization Technologies
- Virus and Malware Removal
- Linux Environment
- Patch management
- Cloud-Based Software Deployment
- Desktop support
- Microsoft Windows and Office
- System Configuration
- Help Desk Support
- TCP/IP
- Hardware and Software Configuration
- Teamwork and Collaboration
- Hardware Configuration
- Device Installation
Certification
- AI Show: The Basics of Prompt Engineering with Azure OpenAI Service
LinkedIn
May 2024 - AWS for Azure Administrators
LinkedIn
May 2024 - Advanced Prompt Engineering Techniques
LinkedIn
May 2024 - Become an AI Engineer
LinkedIn
May 2024 - Building Computer Vision Applications with Python
LinkedIn
May 2024 - Deep Learning Foundations: Natural Language Processing with TensorFlow
LinkedIn
May 2024 - Flutter Essential Training: Build for Multiple Platforms
LinkedIn
May 2024 - Full-Stack Deep Learning with Python
LinkedIn
May 2024 - How to Research and Write Using Generative AI Tools
LinkedIn
May 2024 - Introduction to Prompt Engineering for Generative AI
LinkedIn
May 2024 - Learning Amazon Web Services (AWS) for Developers (2020)
LinkedIn
May 2024 - Machine Learning with Python: Foundations
LinkedIn
May 2024 - Mitigating Prompt Injection and Prompt Hacking
LinkedIn
May 2024 - Multimodal Prompting with Google's Project Gemini
LinkedIn
May 2024 - Programming Foundations: Object-Oriented Design
LinkedIn
May 2024 - Prompt Engineering: How to Talk to the AIs
LinkedIn
May 2024 - Prompting ChatGPT with Multimodal Techniques
LinkedIn
May 2024 - Relational Databases Essential Training
LinkedIn
May 2024 - Training Neural Networks in Python
LinkedIn
May 2024 - Basic Proficiency in KNIME Analytics Platform
KNIME
Issued Aug 2023 · Expires Aug 2025 - Python GUI Development with Tkinter
LinkedIn
Aug 2023
Hobbies
Gym
Basketball
Coding
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Desktop Support Engineer
Alphaeus Pte. Ltd.
03.2024 - 04.2024
High School Diploma -
Temasek Polytechnic
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