Summary
Overview
Work History
Education
Skills
Languages
Employment Status
Certification
Timeline
Generic

Syarah Yanie

Summary

Dedicated and adaptable professional with a strong background in the retail fashion industry, student care, and administrative support. Experienced in delivering excellent customer service, managing daily operations, and supporting educational environments. Known for reliability, strong communication skills, and the ability to work effectively both independently and within a team. Holds an O-Level qualification and brings a well-rounded skill set developed through diverse work experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Programme Staff

Raffles Student Care Centre LLP
10.2022 - Current
  • Provide guidance and homework supervision to a class of primary school students
  • Ensure classroom discipline and safety of children under my care
  • Supervise completion of student's homework and spelling assignments from school / in-house assignments
  • Plan and deliver activities for students (eg. character building, excursions, art and craft etc)
  • Manage administrative duties related to the Student Care Centre.
  • Engage and communicate with parents/guardians on a regular basis.

Full Time Retail

Cotton On
06.2022 - 06.2022
  • Understanding of delivering the very highest standards of customer service
  • Completing tasks with a sense of urgency
  • Confidence to actively introduce new and exciting products to customers and drive to achieve sales budgets

Sales Associate cum Cashier (Training VCM)

ZARA
11.2020 - 04.2022
  • Maintain responsibility for one or several sections of the store as instructed by your Manager keeping a basic image of the area (folding and displaying)
  • Ensure that good housekeeping standards are maintained on the shop floor when required and ensure that the Cash desk areas are replenished and kept tidy throughout the day.
  • Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone
  • Maintain excellent standards in the stockroom
  • Continually develop stock knowledge and promotions throughout the store

Sales Associate

ZARA
11.2019 - 03.2020
  • Help customers select products that best fit their personal needs.
  • Maintain visual standards and create effective displays for the department.
  • Offer exceptional customer service to various types of customers on the latest styles and trends to differentiate and promote the company brand.
  • Keep the floor clean and maintain neat, orderly product displays.
  • Complete floor replenishment in a timely fashion to guarantee size availability and to maintain customers satisfaction.
  • Balance the needs of multiple customers as well as floor responsibilities in a fast-paced retail environment

Education

O Level -

Loyang View Secondary School
12.2020

N Level -

Loyang View Secondary School
12.2019

PSLE and below -

Meridian Primary School
12.2015

Skills

  • Communicative skills
  • Negotiation/ Persuasion
  • Customer Service
  • Teaching
  • Tutoring
  • Product and Service Promotion
  • Classroom Management
  • Cashiering
  • Multitasking
  • Sales experience
  • Cash handling
  • Administrative support

Languages

English
Bahasa Melayu

Employment Status

Singaporean

Certification

Effective Communication with students (Classroom & Asynchronous e-learning) - October 2024

(Obtain from NGEE ANN POLYTECHNIC)


Understanding and Supporting students with SEN (Classroom & Synchronous) - January 2024

(Obtain from NGEE ANN POLYTECHNIC)


Improving Children’s Relationship Management Skills (Classroom and Synchronous) - July 2023

(Obtain from NGEE ANN POLYTECHNIC)


WSQ Introduction to Student and Youth Care

Support Service to Children and Youths - June 2023

Emergency Response and Crisis Management - June 2023

(Obtain from NGEE ANN POLYTECHNIC)

Timeline

Programme Staff

Raffles Student Care Centre LLP
10.2022 - Current

Full Time Retail

Cotton On
06.2022 - 06.2022

Sales Associate cum Cashier (Training VCM)

ZARA
11.2020 - 04.2022

Sales Associate

ZARA
11.2019 - 03.2020

N Level -

Loyang View Secondary School

PSLE and below -

Meridian Primary School

O Level -

Loyang View Secondary School

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Syarah Yanie