Service professional with strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Hi, I’m
SYAIFUL AFNAN BIN SAADON
FACILITY SERVICE SPECIALIST
Summary
Overview
2026
years of professional experience
Work History
ISS Facility Services
Facility Service Specialist
02.2024 - Current
Job overview
- Implemented effective cleaning protocols, ensuring compliance with health and safety regulations across all facility areas.
- Collaborated with team members to optimize supply inventory processes, reducing downtime and ensuring operational efficiency.
- Conducted regular inspections of facilities, identifying maintenance needs that enhanced overall workplace safety and functionality.
- Assisted in the training of new staff, promoting adherence to company standards and enhancing team performance.
- Monitored and reported on facility conditions, proactively addressing issues to maintain a clean and safe environment.
- Utilized cleaning equipment and tools effectively, ensuring tasks were completed efficiently and to high-quality standards.
Retail Mart
Supervisor
01.2021 - 01.2022
Job overview
- Ensure the outlet is well managed
- Responsible in taking care of entry & out stocks
- Take note about the outlet’s finance
- Take care of the staff’s welfare
- Developed and implemented inventory management strategies, resulting in optimized stock levels and reduced waste.
- Trained and mentored new staff on operational procedures, enhancing team efficiency and service quality.
- Coordinated daily sales reports and analyzed trends, leading to informed decision-making and improved sales strategies.
- Streamlined checkout processes by introducing new technologies, which decreased customer wait times significantly.
Al-Ikhsan Sport
Sales Advisor
2016 - 2016
Job overview
- Engaged customers by demonstrating product features, significantly enhancing product visibility and customer interest.
- Assisted in organizing promotional events, contributing to increased foot traffic and heightened brand awareness.
- Collaborated with team members to create visually appealing displays, improving overall store presentation and appeal.
- Provided product knowledge to customers, facilitating informed purchasing decisions and boosting sales effectiveness.
- Promoted brand awareness through engaging customer interactions, enhancing product visibility and increasing sales opportunities.
- Stocked merchandise and maintained displays to ensure optimal presentation, contributing to a visually appealing shopping experience.
- Provided product knowledge and support to customers, improving overall satisfaction and driving repeat business.
Education
Sultan Idris Education University
Bachelor of Sport Science and Coaching from Sport Psychology
01.2020
University Overview
- with honours
- GPA: 3.35
High School Batu Pahat
Malaysia Higher School Certificate from Art stream
01.2015
University Overview
- STPM
- GPA: 3.00
Skills
Health and safety compliance
References
References
Nor Ajiratul, Asikin, Academic advisor, ajiratul@fsskj.upsi.edu.myAWARD/ ACHIEVEMENT
AWARD/ ACHIEVEMENT
Active Student Award, Year 4 Semester 2 Dean list with GPA 3.50 (2020), Year 2 Semester 1 Dean list with GPA 3.63 (2018), Bronze Medal Interuniversity Silat Championship (2017)EXTRACURRICULAR INVOLVEMENT
EXTRACURRICULAR INVOLVEMENT
Committee Member 8th Championships Open International Silat UPSI 2017 Chairman of the Student Book Club Program Director of Charity Programme Student University Council Representative Assistant Coaches of Police Cadets Penang Flood Volunteer Member 2017 (National Unipoint) The Highest Council Member of the Ehsan House Visit 2017 Program
WORKING CHARACTER
WORKING CHARACTER
- Good collaboration & teamwork
- Interested to learn new things
- Able to cooperate with customer
- Energetic & workaholic
- Excellent communication & confident level
Timeline
Facility Service Specialist
ISS Facility Services
02.2024 - Current
Supervisor
Retail Mart
01.2021 - 01.2022
High School Batu Pahat
Malaysia Higher School Certificate from Art stream
Sales Advisor
Al-Ikhsan Sport
2016 - 2016
Sultan Idris Education University
Bachelor of Sport Science and Coaching from Sport Psychology