Syafiq Sabudin
Retail Sales Associate
Singapore
Summary
Syafiq is a motivated and energetic individual with hands-on experience in both retail and children’s edutainment. At Toys "R" Us, Syafiq developed strong customer service and product knowledge skills, helping families find the perfect items while creating a welcoming shopping experience. At Kiztopia, Syafiq learned to manage play zones and ensure a safe and enjoyable environment for families.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
2
2
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Customer Service Officer
Shaw Theatres
11.2025 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Retail Sales Associate
Toys R Us
11.2023 - Current
- Greet and assist customers with enthusiasm and product knowledge
- Retail, Sales and +1 skill
Retail Sales Associate
Kiztopia Group
04.2025 - 12.2025
- Welcome families and guide them through Kiztopia's play zones
- Customer Service, Retail and +2 skills
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Retail Salesworker
The Supreme HR Advisory
10.2023 - 11.2023
- Greet and engage customers in a friendly and approachable manner
- Customer Service, Advertising and +2 skills
Education
Higher Nitec - Sports Management
Institute of Technical Education
02-2027
GCE N Levels - undefined
Yishun Town Secondary School
12.2023
Skills
Advertising
flexible
Customer support
Data entry
Customer focus
Complaint handling
Payment processing
Upselling
Certification
National Police Cadet Corps
Timeline
Customer Service Officer
Shaw Theatres
11.2025 - Current
Retail Sales Associate
Kiztopia Group
04.2025 - 12.2025
Retail Sales Associate
Toys R Us
11.2023 - Current
Retail Salesworker
The Supreme HR Advisory
10.2023 - 11.2023
GCE N Levels - undefined
Yishun Town Secondary School
Higher Nitec - Sports Management
Institute of Technical Education