Muhammad Hamzah
Summary
Highly motivated and dedicated professional actively seeking a full-time role that offers professional challenges and the opportunity to utilize strong interpersonal skills, effective time management, and problem-solving expertise. Strong focus on organization and passion for success. Eager to secure an entry-level Administrative position to contribute to the team\'s efforts in achieving company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Officer
CPF Board Bishan
12.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
3D Renderer
Meraki Interior SG
04.2023 - 09.2023
- Streamlined the rendering process by implementing efficient workflows and software tools.
- Supported marketing efforts with eye-catching visuals for promotional materials and presentations.
- Adapted quickly to changing project requirements while maintaining a high level of professionalism and attention to detail.
- Contributed to successful project completion by providing timely updates and revisions as needed.
- Provided valuable input during design meetings, resulting in more cohesive final products.
- Developed custom materials and textures to achieve realistic representations of various surfaces in renderings.
- Stayed current on industry trends, incorporating new software applications or techniques into personal rendering skill set, which ultimately improved the overall quality of work delivered.
- Identified areas for improvement in existing processes, implementing new strategies or solutions that led to increased efficiency.
- Applied expertise in lighting techniques to create depth, mood, and atmosphere in rendered scenes that matched the desired vision of clients or architects.
- Communicated effectively with team members at all levels of the organization, fostering positive working relationships throughout each project phase.
3D Renderer
Tubear Co
05.2022 - 08.2022
- Maintained organized digital asset libraries for easy access and efficient workflow management.
- Delivered high-quality, photorealistic renderings on time and within budget constraints.
- Continuously improved skills through ongoing professional development in industry standards and emerging technologies.
- Collaborated with architects and contractors to seamlessly integrate interior design elements in construction projects.
- Revitalized underperforming spaces by implementing creative interior design strategies.
- Enhanced client satisfaction by delivering high-quality interior design solutions tailored to their unique preferences and needs.
- Enhanced overall salon ambiance by contributing creative ideas towards interior design elements such as lighting schemes, artwork selection, furniture placement choices which promoted a welcoming atmosphere conducive to relaxation during appointments.
- Ensured compliance with local regulations related to interior design and construction, ultimately protecting clients from potential legal issues.
Cashier
Burger King
01.2017 - 03.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Diploma In Spatial Design - Industrial Design
Nanyang Polytechnic
Singapore04.2021
NITEC In Mechanical Technology - Engineering
ITE College West
Singapore12.2018
Skills
- Branding strategies
- Industry background
- Advertising understanding
- Photography composition
- 2D and 3D modeling
- Project Management
- Problem-Solving
- Excellent Communication
- Decision-Making
- Teamwork and Collaboration
- Planning and Coordination
- Organization and Time Management
- Active Listening
- Written Communication
- Dependable and Responsible
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Documentation and reporting
- Payment processing
- Service recommendations
- Information protection
- Account management
- Account investigation
- Membership renewals
- Customer service
- Relationship building
- Administrative support
- Customer relations
- Complaint resolution
- Problem resolution
- Customer relationship management (CRM)
- Follow-up skills
- Product knowledge
- Critical thinking
- Paperwork processing
- Brand representation
- Documentation
Personal Information
Title: Admin Assistant
Languages
Japanese
Elementary (A2)
Malay
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
Customer Service Officer
CPF Board Bishan
12.2024 - Current
3D Renderer
Meraki Interior SG
04.2023 - 09.2023
3D Renderer
Tubear Co
05.2022 - 08.2022
Cashier
Burger King
01.2017 - 03.2017
Diploma In Spatial Design - Industrial Design
Nanyang Polytechnic
NITEC In Mechanical Technology - Engineering
ITE College West
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