Htun Naing Oo
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Casino Croupier
Resort World Sentosa
08.2022 - Current
- Enhanced customer experience by providing exceptional service during table games and maintaining a friendly atmosphere.
- Increased efficiency by accurately managing bets, distributing winnings, and collecting losses within the allotted time frame.
- Maintained game integrity through vigilant observation of players and adherence to gaming regulations and procedures.
- Assisted in staff training for improved guest interactions and knowledge of casino policies.
- Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
Hotel Front Office Receptionist
Jasmine Taunggyi Hotel
09.2021 - 07.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained a welcoming atmosphere at the front desk, addressing guest inquiries promptly and professionally.
- Streamlined reservation procedures for improved booking accuracy and increased room occupancy rates.
- Developed strong relationships with guests, resulting in repeat business and positive online reviews.
- Developed and maintained positive relationships with guests for satisfaction.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
GYM Trainer
Jasmine Palace Hotel
11.2015 - 10.2021
- Projected positive atmosphere, making gym welcoming and inviting.
- Provided exceptional customer service to gym members, addressing questions or concerns promptly and professionally.
- Boosted overall gym cleanliness and organization by maintaining equipment and ensuring safe workout conditions.
- Increased gym membership retention by fostering a positive and motivating workout environment.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
Education
Bachelor of Arts - Geography
East Yangon University
Myanmar03.2013
Skills
- Outstanding interpersonal skills
- Solid decision-making
- Time management proficiency
- Positive attitude under pressure
- Exceptional customer service
- Problem Solving Abilities
- Teamwork and Collaboration
- Adaptability and Flexibility
Accomplishments
- Manhunt Myanmar 2013 Second Runner Up Award
- Mister International Myanmar 2014 Second Runner Up Award and Best In Body Fitness Award
Languages
English
Upper intermediate (B2)
Timeline
Casino Croupier
Resort World Sentosa
08.2022 - Current
Hotel Front Office Receptionist
Jasmine Taunggyi Hotel
09.2021 - 07.2022
GYM Trainer
Jasmine Palace Hotel
11.2015 - 10.2021
Bachelor of Arts - Geography
East Yangon University
Similar Profiles
IZZADZAFF ABDUL NAKHAIE BIN ABDUL MANAFIZZADZAFF ABDUL NAKHAIE BIN ABDUL MANAF
Entertainment Technician at Resort World SentosaEntertainment Technician at Resort World Sentosa
Hong Sheng WongHong Sheng Wong
Food Cart Attendant at Resort World SentosaFood Cart Attendant at Resort World Sentosa
Hanz Low Jun LinHanz Low Jun Lin
Casual AV Technician at Resort World SentosaCasual AV Technician at Resort World Sentosa