Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Accomplishments
Timeline
Hi, I’m

Suliah Binte Mohamed Yaacob

Currenly Housewife
Suliah Binte Mohamed Yaacob

Summary

Experienced with enhancing customer satisfaction through effective service strategies. Utilizes strong communication and conflict resolution skills to address and resolve issues promptly. Track record of working collaboratively with diverse teams to ensure seamless customer experience.

Qualified Service Ambassador with strong background in customer relations and conflict resolution. Successfully enhanced customer satisfaction by implementing effective service strategies and resolving issues promptly. Demonstrated ability to communicate clearly and work collaboratively with diverse teams.

Overview

19
years of professional experience
1
Language

Work History

Raffles Medical Group

Patient Service Associate
02.2001 - 06.2003

Job overview

  • Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
  • Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.
  • Handled patient and check-in and check-out processes, enhancing operational efficiency.

Reason Of Leaving: Continue Private Studies In Business Management.

Family Leisure Pte Ltd

Bowling Associate
02.2006 - 11.2010

Job overview

  • Supported management in organizing tournaments, resulting in increased community engagement and participation.
  • Prepared detailed reports on daily sales transactions, contributing to financial tracking efforts within the organization.
  • Assisted in maintaining clean and safe bowling environment, ensuring a pleasant atmosphere for guests.
  • Provided a safe and enjoyable atmosphere by enforcing house rules, ensuring appropriate conduct from all patrons.

Reason Of Leaving: Re trenched

Global Charts & Navaids Pte Ltd

Administrative Assistant
01.2012 - 11.2012

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Reason Of Leaving: Company permanently ceasing operation.

No CPF contribution.

SMRT Corporation

Service Ambassador
03.2016 - 04.2020

Job overview

  • Managed crowds at the platform area when having a train glitch.
  • Assist elderly if they need help to get a sit inside the train.
  • Maintained a welcoming environment with attentive assistance to customers'' needs.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Reason Of Leaving: Contract/Part time

medical paid only for 7 days per year

Education

Ang Mo Kio ITE

No Degree from NTC 3 - DID NOT COMPLETE (PRECISION ENGINEERING)
04.2001

University Overview

Commonwealth Secondary School

No Degree from N Level
04.2001

University Overview

Keming Primary School

No Degree from PSLE
04.2001

University Overview

Skills

Patience and composure

Data entry proficiency

Strong work ethic

Exceptional communication

Additional Information

Additional Information

RECEIVED LETTER OF APPRECIATION FROM SENIOR VICE PRESIDENT RAIL OPERATIONS, MR ALVIN KEK YOKE BOON ON 23 APRIL 2019.

[RE: ASSISTING A GIRL WITH SPECIAL NEEDS

Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].

Timeline

Service Ambassador
SMRT Corporation
03.2016 - 04.2020
Administrative Assistant
Global Charts & Navaids Pte Ltd
01.2012 - 11.2012
Bowling Associate
Family Leisure Pte Ltd
02.2006 - 11.2010
Ang Mo Kio ITE
No Degree from NTC 3 - DID NOT COMPLETE (PRECISION ENGINEERING)
04.2001
Commonwealth Secondary School
No Degree from N Level
04.2001
Keming Primary School
No Degree from PSLE
04.2001
Patient Service Associate
Raffles Medical Group
02.2001 - 06.2003
Suliah Binte Mohamed Yaacob Currenly Housewife