Hi, I’m
IRLIYANA FAIZAL
Summary
Offering strong interpersonal and organizational abilities, eager to learn and develop in healthcare environment. Brings understanding of administrative processes and effective communication techniques. Ready to use and develop skills in patient interaction and data management in Patient Service Associate role.
Overview
8
years of professional experience
Work History
Singapore National Eye Centre
Patient Service Associate
02.2025 - Current
Job overview
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
Singapore Customs
Customs Officer
01.2024 - 02.2025
Job overview
- Safeguarded economic interests by monitoring compliance with trade agreements, identifying potential violations, and initiating appropriate enforcement actions.
- Enhanced border security by conducting thorough inspections and investigations of suspicious cargo and individuals.
- Identified and seized contraband, undeclared merchandise and vehicles or boats containing such merchandise.
- Evaluated shipments to determine duty and taxes due, completed applicable paperwork and informed individuals of expected liabilities.
- Identified contraband items and seized according to customs laws.
G2000
Retail Assistant
11.2019 - 04.2020
Job overview
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
McDonald
Cashier
10.2016 - 03.2017
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
ITE & HEADQUARTERS CENTRALSingapore
HNITEC Cert from Marine & Offshore Technology
01.2022
ITE & HEADQUARTERS CENTRALSingapore
NITEC Certificate from Laser & Tooling Technology
01.2019
Yuying Secondary SchoolSingapore
'N' Level Certificate
01.2016
Xinghua Primary SchoolSingapore
No Degree
01.2012
Skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management capabilities
- Multitasking
- Friendly and helpful
- Reliable and responsible
- Strong communication and interpersonal skills
- Integrity and honesty
- Import-export procedures
- Teamwork
- Customs regulations
- Language proficiency
Cca
- 12/01/12, Dancer, International Dance
- 12/01/17, Dancer, Urban Central Statement
Language Abilities
English, Malay, English, Malay
Awards
- 12/01/12, Master's Degree In Reading, Xinghua Primary School
- 12/01/14, Model Student Of The Term, Yuying Secondary School
- 12/01/15, Good Progress Award, Yuying Secondary School
- 12/01/16, GCE 'N' Level Basic Malay, Yuying Secondary School
- 12/01/17, Overseas Cultural & Sports Programme, Brunei Darussalam, ITE College Central
Summary Of Qualifications
- 12/01/12, PSLE Certificate, Xinghua Primary School
- 12/01/16, 'N' Level Certificate, Yuying Secondary School
- 12/01/19, NITEC Certificate, ITE College Central
- 12/01/22, HNITEC Cert in Marine & Offshore Technology, ITECC
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Timeline
Patient Service Associate
Singapore National Eye Centre
02.2025 - Current
Customs Officer
Singapore Customs
01.2024 - 02.2025
Retail Assistant
G2000
11.2019 - 04.2020
Cashier
McDonald
10.2016 - 03.2017
ITE & HEADQUARTERS CENTRAL
HNITEC Cert from Marine & Offshore Technology
ITE & HEADQUARTERS CENTRAL
NITEC Certificate from Laser & Tooling Technology
Yuying Secondary School
'N' Level Certificate
Xinghua Primary School
No Degree
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