Su Kyaw

● Led deployment of digital worker voice programs at workplaces in Singapore and Malaysia

● Led supplier platform training and technical support

● Led case management of grievances in programs that have a digital grievance

mechanism - liaising and collaborating with suppliers and brands

● Provided investigation and remediation support if requested by brands

● Supported the development and updating of supplier and worker onboarding materials

● Managed regular communication with supplier management - from program introduction to status check-ins

● Liaised with internal stakeholders including Senior Manager, Programs and Advisory services, Program Managers and Implementation Team to ensure effective deployment

● Gathered client and supplier feedback and ideas to inform platform advancements

●Consistently met deadlines under pressure while maintaining high-quality work output in fast-paced environments.

• Conducted rigorous on-site interviews with over 500 workers, identifying and assessing forced labor indicators, and ensuring adherence to labor standards within a human rights context
• Expertly employed open-ended questioning techniques and a deep understanding of relevant legal frameworks to evaluate labor conditions
• Developed rapport and trust through refined soft skills, enabling effective communication during interviews
• Instrumental in consistently exceeding project targets, conducting comprehensive worker assessments over 14 days, resulting in precise audit recommendations
• Conducted Social Dialogue training for workers and worker representatives amongst Burmese workers in YZ to set up a working Burmese worker union
• Recorded video messages teaching Burmese workers how to use the X helpline and other grievance channels
• Conducted investigative interviews that helped uncover and assist illegally employed Burmese workers on a site and were able to assist them in being repatriated to Burma legally at the company's expense
• Cleared over 200 calls and wrapped up cases
• Also managed operators working on Tamil and Malay language grievance lines for Company YZ
• Handled sexual harassment, bullying, intimidation, extortion, fraud and assault/abuse cases successfully
• Handled grievance line and intercepted cases involving late/ mismanaged payment of monthly wages, forced to used leave for public holidays and hazing of subcontracted workers by main contract employees.
• Adapted interview style to suit needs of position and candidate.
• Developed strong rapport with candidates, fostering open communication and trust during interviews.

• Empowered students in Cambridge A Level Law, English Language, and Literature
• Customized lessons for diverse learning needs, enhancing self-assurance and academic excellence
• Specialized in ESL development, including writing, comprehension, and grammar skills.

• Supported refugee communities in Klang Valley, Malaysia
• Participated in campaigns, fundraisers, and researched refugee law and issues
• Represented Carefugees at international conferences and authored articles on refugee education rights.

• Led classroom discussions, evaluated assignments, and maintained up-to-date legal knowledge
• Designed coursework, advised students, and contributed to professional development.
• Monitored industry developments closely, adjusting curricula as needed to ensure that graduates were equipped with cutting-edge skills upon entering the workforce.
• Implemented regular assessments throughout each course to measure participant comprehension and adjust instructional strategies accordingly.
• Streamlined the delivery of essential skills through the implementation of practical exercises and real-world scenarios.
• Served as mentor for struggling students, offering one-on-one support and guidance in overcoming challenges within the curriculum.

• Facilitated classroom discussions, evaluated assignments, and tutored First Year Law students
• Collaborated with colleagues and contributed to exam preparation.

• Adjudicated refugee cases, conducted RSD interviews, and researched country of origin information
• Stayed informed on legal and political developments, focusing on protection and vulnerability
• Managed resettlement documentation and contributed to anti-fraud efforts.

• Assisted attorneys in legal research, documentation, and preparation of legal documents
• Participated in client interviews, attended hearings, and maintained records
• Gained hands-on experience in legal proceedings, research, and court filing procedures
• Received comprehensive training in various legal matters, including labour law, human trafficking, and more.