HARIS LIM
Subject Matter Expert
Summary
Versatile Crypto Compliance & Operations Specialist at KuCoin, excelling in KYC, blockchain investigations, Web3 wallet management, and transactions to ensure compliance and security. Formerly a Subject Matter Expert at ByteDance, I drove TikTok LIVE safety strategies. Skilled in Web3 workflows, on-chain analytics, and mentoring, with a record in process optimization at Tech Mahindra and support at Singtel. Fluent in English, Chinese, and Malay, I blend policy expertise and data analysis to foster trust in digital ecosystems
Overview
9
9
years of professional experience
3
3
Languages
Work History
Crypto Compliance and Operations Specialist
Kucoin Exchange
11.2024 - Current
- Lead Know Your Customer (KYC) processes for account verification, ensuring adherence to global anti-money laundering (AML) and counter-terrorism financing (CTF) regulations within the cryptocurrency and Web3 ecosystem.
- Oversee crypto deposit and withdrawal operations, managing Web3 wallet integrations and conducting investigations using blockchain forensics and on-chain analytics to validate transaction integrity and mitigate fraud risks.
- Manage escalated cases involving legal, compliance, and high-risk account disputes, leveraging Web3 security protocols to uphold platform integrity and regulatory standards.
- Analyze user documentation, wallet activities, and transaction patterns with Web3 tools and blockchain explorers to identify suspicious activities and optimize decentralized workflows.
- Administer refund processes for airdrops and dust coin consolidation, providing expert support for legal inquiries and Web3 wallet-related issues, aligned with FATF guidelines and local crypto regulations.
- Optimize KYC, transaction, and compliance workflows by integrating supported network protocols, decentralized identity verification, and Web3 wallet management strategies to enhance user trust and platform performance.
- Mentor and train team members on crypto compliance policies, blockchain investigation techniques, Web3 wallet operations, and emerging trends, driving proactive risk management in a dynamic digital asset environment.
Subject Matter Expert
Bytedance
10.2020 - 11.2024
- Spearheaded content moderation policies for TikTok LIVE, fostering trust and compliance.
- Led team training, maintained key relationships for accurate content on TikTok LIVE.
- Managed moderation tools, enhanced safety strategies for TikTok LIVE efficiency.
- Established appeals process for prompt issue resolution with B2B Accounts and KOLs.
- Analyzed case details, evidence, conducted RCAs, recommended internal actions.
- Conducted account-level investigations, offered improvement suggestions for ban appeals.
- Developed expertise in policy areas, provided feedback to leadership.
- Enhanced user trust through robust content moderation for TikTok LIVE.
- Trained moderators, maintained relationships for content review accuracy on TikTok LIVE.
- Managed and optimized moderation tools for enhanced safety measures on TikTok LIVE.
Process Associate
Tech Mahindra
01.2018 - 09.2020
- Led shipping tracking for DHL Ecommerce & Adidas in Asia, surpassed goals.
- Conducted audits, optimized routes, bilingual support for global partners.
- Leveraged data for productivity, won 2019 Best Productivity Award.
- Managed client relations, process enhancement for DHL & Adidas.
- Implemented customer-centric strategies, collaboration for satisfaction.
- Streamlined communication, facilitated training for performance improvement.
- Efficient tracking processes, audits, enhanced efficiency, training facilitated.
- Process enhancements, global collaborations for DHL Ecommerce and Adidas.
- Data analytics for productivity and customer issue resolution.
- Recognized for outstanding productivity, efficiency in operations for DHL & Adidas.
Customer Care Specialist
Singtel
05.2016 - 12.2017
- Managed high-volume Singapore-based customers, exceeding 80 interactions daily.
- Prioritized personalized and friendly service to enhance customer loyalty.
- Fluent in Mandarin, Malay, English, catering to diverse language preferences.
- Resolved conflicts tactfully, ensuring customer satisfaction.
- Successfully upsold add-on products through compelling sales strategies.
- Proficient in multitasking, efficiently inputting data into CRM software systems.
- Collaborated with inter-regional teams to address complex customer issues.
- Trained new team members on effective customer service techniques.
- Conducted data analytics to understand customer preferences and behaviors.
- Recognized for exceptional service with regular customer commendations.
Education
Bachelor in International Business - International Business
Management & Science University
Shah Alam, Malaysia 04.2001 -
Skills
Cryptocurrency Compliance (AML/CTF adherence)
Blockchain Forensics (transaction investigations)
Web3 Wallet Management (wallet integrations)
KYC Optimization (account verification)
On-Chain Analytics (wallet/transaction analysis)
Risk Management (fraud detection/mitigation)
Content Moderation (TikTok LIVE safety policies)
Policy Development (strategy refinement)
Process Optimization (efficiency improvements)
Data Analysis (productivity/insights)
Team Training (mentoring on tools/policies)
Project Management (coordinating initiatives)
Customer Service (personalized support)
Conflict Resolution (dispute handling)
Multilingual Proficiency (English, Chinese, Malay)
Accomplishments
- Project Lead/Coordinator:Kickstarted first nesting project, pioneering the tracker and Q&A file.
Presented and practiced the project approach, subsequently adopted by other departments on-site.
- Trainer/Mentor:Trained next Subject Matter Experts (SMEs) on utilizing data via RCA method.
Enabled conversion of QA-provided data and raw data from moderation platform to enhance tracking of nesting mods' performance.
- Nesting Protocol Lead/Coordinator:Successfully carried out nesting protocol, resulting in a positive trend of accuracy rate improvement.
Achieved accuracy rate increase from the 1st cycle (79.86%) to the 3rd cycle (97.69%).
- Micromanager/Policy Learning Support:Effectively micromanaged nesting moderators, assisting in policy learning and addressing individual behavioral problems.
- SOP Trainer/Coordinator:Conducted specialized training for 7 different moderation regional policy package during hybrid transition, ensuring adherence to standard operating procedures.
Timeline
Crypto Compliance and Operations Specialist
Kucoin Exchange
11.2024 - Current
Subject Matter Expert
Bytedance
10.2020 - 11.2024
Process Associate
Tech Mahindra
01.2018 - 09.2020
Customer Care Specialist
Singtel
05.2016 - 12.2017
Bachelor in International Business - International Business
Management & Science University
04.2001 -