Stephanie Young

· Daily updates for IFRS Sales Turnover and Shipment-based turnover.

· Monthly update for Business Report – Order Processing and Documentation.

· Distributing monthly shipment and installation projection from Sales Management Suite (SMS) to Sales Operations team.

· Manage operations smoothly during any Order Processing and Documentation staff’s absence.

· Co-manages team of coordinators handling order processing and documentation.

· Support Order Processing and Documentation staff for shipment requests.

· Member of the team for Business Process Improvement project.

· Assist HOD in any special projects or ad-hoc tasks.

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
• Described product and service details to customers to provide information on benefits and advantages.
• Explained online self-help options to customers to promote additional and after-hours support choices.