SOM is an IT professional with over 20 years of IT experience. SOM has strong track records of Project Management, Service Management, Service Delivery, Solution Architect, Development and implementation. At present, SOM is working with NCS (SingTel Group) as a Principal Service Delivery Director / AMS Lead / QA Lead for HealthCare and Education domain. SOM is responsible to deliver large scale National projects and manage its operations. SOM is well known for running cost-effective, profitable operations. The focus and passion are to create value for customers. Conducts strategic discussion & negotiation with client stakeholder to ensure visible & significant business outcome. SOM's current profile is to establish and sustain a positive relationship with the client and ensure that NCS's contractual obligations in terms of Application Maintenance and Operations Support are met in the most cost-effective manner possible and in accordance with NCS Delivery Method. SOM's Core competencies are Develop Strategies and Solutions, Cloud Migration, Pre-Sales & Deal Shaping, P&L Mgmt, Healthcare Information Technology, Project Management, Service Management and Service Delivery, Change & Release Management, Infrastructure Operations Management, Solution Architect, Leadership & Talent Management, Vendor Management, Conflict Resolution, Trouble-shooting Techniques, Coordination & Tracking.