Siti Nabiah Zabidi
Singapore
Summary
A medical patient service associate with one year of experience in appointment scheduling, patient charting, patient check-in and checkout, and insurance verification in busy medical office settings. Continually maintains a positive attitude and upbeat personality while interacting with demanding patients and situations. To use my excellent communication, analytical, and interpersonal skills in a dynamic healthcare and business focused environment while aspiring to gain knowledge that will allow me to further my career. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Fullerton Health Group
Singapore
04.2021 - Current
- Answers the telephone, takes and relays messages and responds to phone inquiries
- Makes and confirms appointments as directed and schedule visitors
- Utilizes a computer to maintain a variety of records; enters and updates data including name and address changes, insurance information, and all general information as requested
- Greets clients and family members warmly and assists in any questions asked
- Operate office machines, such as photocopiers, scanners, facsimile machines, voice mail systems and personal computers
- Responsible for organizing and maintaining files of records and correspondence of both a routine and confidential nature.
Patient Service Associate
Tan Tock Seng Hospital (ED)
Singapore
12.2020 - 04.2021
- Provide updates on patient's condition to patient's relatives eg
- Doctor has ordered X-ray, waiting for blood tests results, waiting for available bed for admission
- Document details of every update in ED Web
- Remind doctor or nurse to update patient's relatives
- Look out for patients and/or patients' relatives who require assistance
- Assist patients and/or patients' relatives with enquiries
- Resolve any PR problems
- Registration of patients presenting at Emergency Department
- Admitting of inpatients
- Discharge of Emergency patients
- Collecting payment for A&E facility feeds and deposit for inpatients
- Financial Counselling process for inpatients
- Handling of general enquiries (over counter & phone)
- Ensure customer service standards are up kept at all times
- Sorting of E-cards in preparation for dispatch to MRO daily.
Healthcare Assistant
Sata Comhealth
Singapore
08.2020 - 09.2020
- Manage reception area
- Attend to patients and perform front-desk duties such as patient registration, appointments, billing, etc
- Administrative duties such as insurance claims, Medisave, etc
- Assist Doctor during consultations if required
- Any other duties as required.
Healthcare Temperature Screener
Parkway Shenton Medical
Singapore
02.2020 - 07.2020
- Temperature screening
- Checking of Safe Entry
- Administer declaration forms
- Other ad-hoc duties as per assigned.
Education
Nitec in Office Skills -
ITE East Bishan
11.2004
GCE 'N' Level -
Sembawang Secondary School
11.2003
Primary School Leaving Examination -
Si Ling Primary
12.1999
Skills
- Microsoft Skills
- Data Entry
- Phone Etiquette
- Scheduling
- Appointment
- Registration
- Teamwork
- Billing
- Patient confidentiality
- Customer Service
Certification
WSQ Higher Certificate In Healthcare Support, 04/2020
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
References
Nur Afiqah Binte Johari
Senior Executive Operations
Fullerton Health Group
88799132
Nur Amalina Omar
Clinic Manager
Fullerton Health Group
87426810
Timeline
Patient Service Associate
Fullerton Health Group
04.2021 - Current
Patient Service Associate
Tan Tock Seng Hospital (ED)
12.2020 - 04.2021
Healthcare Assistant
Sata Comhealth
08.2020 - 09.2020
Healthcare Temperature Screener
Parkway Shenton Medical
02.2020 - 07.2020
Nitec in Office Skills -
ITE East Bishan
GCE 'N' Level -
Sembawang Secondary School
Primary School Leaving Examination -
Si Ling Primary