Nur Arinah Yusman
SingaporeAddress
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Patient Service Associate
Singapore General Hospital
02.2022 - Current
- Liaise with patients and other stakeholders to provide services to patients
- Perform patient registration and discharge
- Perform payment collection procedures
- Provide financial counseling to patients
- Manage patients' feedback and inquiries
- Perform service recovery
- Promote the use of automated or self‑help services
- Identify situations where patients require additional attention
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
Retail Associate
Marks & Spencer
04.2021 - 11.2021
- Able to engage and speak to customers
- Superb people and sales skills
- Customers service experience in a retail environment
- Knowledge and experience in cashiering, the opening of the store, cleaning, stock‑take, and product knowledge
- Communicating effectively and professionally
- Can work at a sustained pace and produce quality work
- Effectively trained the junior coworkers
- Maintained cleanliness of selling floor
- Demonstrated product knowledge as well as polite and friendly service accordingly to customer experience
Retail Associate
Uniqlo
06.2018 - 07.2018
- Personal
- Resume objective
- Education and Qualifications
- Work experience satisfaction survey, , Singapore
- Greeting customers ("Welcome to Uniqlo")
- Responsible for seeking the stock inventory and cash register in order
- Working with a closely knitted team
- Focusing on ensuring smooth operations on the sales floor and stockroom
- Maintain a high level of customers service standards
- To display good interpersonal skills and demonstrate a high standard of professionalism
- To answer queries and resolve complaints by the customers
Education
Tourism And Travel Management
Institute of Technical Education
Chua Chu Kang01.2021
GCE 'N' Level
Dunearn Secondary School
Bukit Batok12.2015
Primary School Leaving Examiniation (PSLE)
Xingnan Primary School
Jurong West12.2012
Skills
- Flexible and Adaptable
- Multitasking Abilities
- Training and Development
- Dependable and Responsible
- Decision-Making
- Attention to Detail
- Data Entry
- Schedule Management
- Strong Interpersonal Skills
- Microsoft Words
- Microsoft Excel
- Microsoft Power Point
Timeline
Patient Service Associate
Singapore General Hospital
02.2022 - Current
Retail Associate
Marks & Spencer
04.2021 - 11.2021
Retail Associate
Uniqlo
06.2018 - 07.2018
Tourism And Travel Management
Institute of Technical Education
GCE 'N' Level
Dunearn Secondary School
Primary School Leaving Examiniation (PSLE)
Xingnan Primary School
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