Siti Maisarah Ayob
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst
Ernst & Young (Contractor)
11.2023 - Current
- Ensured thorough detailing of requirements in compliance with Bank Rakyat's specified systems.
- Conducted detailed stakeholder consultations to align CRM functionalities with business needs.
- Worked closely with product owners to deliver new capabilities.
- Collaborated with UI/UX teams to enhance communication and streamline usability processes.
- Enhanced testing processes by ensuring accuracy and completeness in deliverables.
- Managed issue resolution process in coordination with developers and business users during UAT.
- Conduct user story development and participate in Sprint Planning, Daily stand up, Sprint Review and Sprint Retrospective sessions
Senior Business Analyst
Hong Leong Assurance Berhad
08.2023 - 11.2023
- Translated stakeholder demands into clear requirement details.
- Assisted in end-to-end testing by crafting and running test cases.
- Work collaboratively with product owner to meet requirements.
Senior Business Analyst
Entomo Sdn Bhd
03.2023 - 08.2023
- Interacted with stakeholders to understand business needs and translate into requirements and project scope.
- Developed and implemented data governance policies and procedures.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Associate Project Manager
Petronas ICT
07.2022 - 03.2023
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Partnered with project team members to identify and quickly address problems.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Facilitated workshops to collect project requirements and user feedback.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
Assistant Project Manager
Deloitte Sea Consulting
08.2019 - 06.2022
- Consult and work project teams to generate details business requirements.
- Facilitated workshops to collect project requirements and user feedback.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Prepare UAT Test Plans, test script that match business requirements documentation.
Network Engineer Level1
HGC Global Communication
01.2019 - 08.2019
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Collaborated with engineering to report issues, manage project deliverables and provide status reports.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
Project Management Lead
Tiga Segi Sdn Bhd
08.2016 - 08.2019
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
Data Analyst Intern
MAMPU
01.2016 - 05.2016
- Identified and documented detailed business rules and use cases based on requirements analysis
- Researched and resolved issues regarding integrity of data flow into databases
- Implemented code solutions to answer analytic questions and test and assess new methods
- Documented effective and replicable methods for extracting data and organizing data sources
Education
Executive Bachelor in Business Management -
University Malaysia Pahang
10-2022
High School Diploma -
German Malaysia Institute
Bangi 11-2016
Skills
- Product management
- User acceptance testing
- Agile methodologies
- Customer needs assessment
- CRM systems
- Consulting
- Project management
- Client relationship management
- Stakeholder Collaboration
Accomplishments
- Bank Rakyat | CRM Sales, CRM 360 & Campaign
- Hong Leong Assurance | Mobile Application Insurance
- Entomo | API Integration MySejahtera Kementerian Kesihatan Malaysia.
- Petronas Digital | CRM Microsoft D365 and PowerBI.
- Deloitte | Tableau Big Data Bank Muamalat.
- Deloitte | Mobile & Web Application FAMA.
- Tiga Segi Sdb Bhd | Telekom Malaysia
Certification
- Business Analysis Professional Certification Course (March 2023)
- CCNA (2016)
- Network, Server, Cloud, FRP and Double take
Additional Information
- AWARDS, Dean's Award (2016) Received the Dean's Award for Semester 6 2016 of German Malaysian Institute
- Best Final Year Project Award, GMI, November 2016),
- Bronze Medal Award Invention and Innovation Malaysia Technology
Languages
English
Malay
Timeline
Business Analyst
Ernst & Young (Contractor)
11.2023 - Current
Senior Business Analyst
Hong Leong Assurance Berhad
08.2023 - 11.2023
Senior Business Analyst
Entomo Sdn Bhd
03.2023 - 08.2023
Associate Project Manager
Petronas ICT
07.2022 - 03.2023
Assistant Project Manager
Deloitte Sea Consulting
08.2019 - 06.2022
Network Engineer Level1
HGC Global Communication
01.2019 - 08.2019
Project Management Lead
Tiga Segi Sdn Bhd
08.2016 - 08.2019
Data Analyst Intern
MAMPU
01.2016 - 05.2016
Executive Bachelor in Business Management -
University Malaysia Pahang
High School Diploma -
German Malaysia Institute
Similar Profiles
Angela Diaz RN, BSNAngela Diaz RN, BSN
RN, BSN at ContractorRN, BSN at Contractor
Lisa DeGrasse-ShearierLisa DeGrasse-Shearier
Caregiver at ContractorCaregiver at Contractor
Michelle Z BarberMichelle Z Barber
Digital Artist at ContractorDigital Artist at Contractor