Senthilkumar Jayaraman
Singapore
Summary
High-performing and result-oriented professional with a focus on System Analysis & Solution architecture in Credit cards. Expertise in liasing with multiple teams to lead strategic initiatives in the banking and cards portfolios. Currently system analyst & project delivery for a leading bank in Singapore, specializing in customer rewards. Posses core competence in credit cards in VisionPLUS 2.5, 10.X and Flex. Played various roles in cards with hands on experience such as Solution Architect, System Analyst, Application development and Production Support Manager. Involved in both 'Build the bank' and 'Run the bank' areas.
Overview
27
27
years of professional experience
Work History
Business Analyst
DBS
12.2022 - Current
- Responsible as a BA for the of projects in the portfolio of customer rewards that is highly critical for the bank in terms of customer visibility and directly impacting sales and reputation
- Responsible for multiple projects at various stages from initiation till production deployment, on-going Product campaign setup and product tuning
- Effective coordination with various stakeholders that includes Business, Vendor, Application/ Testing teams, Release management and post production support
- Team size: ~70 on distributed geographical locations
Vice President - Production Support Management
Citibank
12.2019 - 12.2022
- Headed L1/L2 team and responsible for 'Run the bank' on 24X7 basis to ensure stability of cards portfolio for 17 countries in APAC/EMEA regions
- In-charge of review & approvals in change governance and initiated process for health checks during monthly and major release
- Established performance goals for department and provided methods for reaching
- Team size: ~30 on distributed geographical locations
Project Manager
United Overseas Bank
06.2018 - 06.2019
- Responsible for delivery of project 'API implementation with FINTECH's and worked in parallel on pre project planning for 2 projects called 'AI/ Machine learning' and 'Common KYC for key banks in Singapore'
- Activities include managing all phases of SDLC and stakeholder engagement of business users, vendors, development and test managers, SMEs, product managers and BAU teams
- Modified and directed project plans to meet organizational needs
Business Analyst
First Data
05.2017 - 06.2018
- As a BA Responsible for the platform migration of VisionPLUS from legacy to Open systems in Cards & Unsecured loans
- Challenges include identifying the gaps, coming up with user stories to convert to proposed solution, learning cross edge technology, ramp up team in short time and completed delivery for pilot country in time
Business Analyst
Arab Financial Services
08.2015 - 01.2017
- Lead the Business analysis, product design & architecture for the credit card processor servicing about 60 financial banks in VisionPLUS in the middle east countries
- Involves interaction with stakeholders at various levels from developers to industry/ banking leaders, Customer relationship team members to project management team
Business Analyst
Attra Pte Ltd
06.2014 - 07.2015
- As a BA for GE/ SBI portfolio and responsible for all the gap analysis for all the projects, Production fixes, project planning and coordinate with CMM-level5 for quality management as wee with offshore team of about 40 associates
Business Analyst - Project Rainbow - Citibank
AIT Software pte Ltd
02.2007 - 05.2014
- Business analyst in a major project 'Project Rainbow' for Citibank in product migration from CardPac to VisionPLUS 2.5 with inhouse customization
- Conversion of 6 APAC countries in Issuing and Unsecured Loans over a period of 7 years
- In-charge of handling core processing posting module which is at the nucleus of the product
- Also involved in converting and customizing the gaps and adding Loans functionality
Business Analyst / Project Ezycash/ GE
AIT Software pte Ltd
02.2005 - 01.2007
- As a BA responsible for the design, build and installation of loans module
- Handled conversion, upgrade, fraud monitoring and BAU activities
Business Analyst - First Data China
Cognizant Technologies, India
01.2003 - 01.2005
- Business Analyst and Tech lead for the implementation of VisionPLUS for China Everbright Bank (CEB), China along with product owner First Data at client location
Business Analyst
Kanbay Software International Pvt Ltd
02.2002 - 01.2003
- Creation of Gold code base in VisionPLUS 8.0 for the upgrade project
Project Lead Consultant
Pentasoft Technologies
04.1998 - 02.2002
- Involved with various technologies in multiple roles in development, training etc in Mainframe & Java projects positioned at India and at client locations across USA & Singapore
Education
Bachelor Of Engineering - Mechanical Engineering, Processing
University of Madras
Sun Java Certified Programmer -
prometric center
01.2000
Training -
TIBCO training center
Boston01.2000
Training - Mainframe technologies
IBM ATC - Authorized Training Center
01.1998
Skills
- Business Analysis
- Documentation
- Business Process Improvement
- User Story Definition
- Meeting Planning
- Operational Readiness
- Risk Management
- Project Management
- Solution Design
- Product Management
- Subject Matter Expertise
- Execution of Projects
- Technical Leadership
- Product Migration
- Product Upgrade
- Platform Migration
Additional Information
Experience in managing multiple projects simultaneously adherence to process and governance, Possess the capability to bridge the gap between business requirement and technical solution, Exposure to project management with leading financial institutions across the globe in the client location includes Singapore, Middle East -Bahrain, China, United States and India, About 25 years of experience in the information technology, Effective end to end Project management of teams based on different delivery models i.e. Onsite-Offshore, Onshore-Offshore and full Onsite model
Timeline
Business Analyst
DBS
12.2022 - Current
Vice President - Production Support Management
Citibank
12.2019 - 12.2022
Project Manager
United Overseas Bank
06.2018 - 06.2019
Business Analyst
First Data
05.2017 - 06.2018
Business Analyst
Arab Financial Services
08.2015 - 01.2017
Business Analyst
Attra Pte Ltd
06.2014 - 07.2015
Business Analyst - Project Rainbow - Citibank
AIT Software pte Ltd
02.2007 - 05.2014
Business Analyst / Project Ezycash/ GE
AIT Software pte Ltd
02.2005 - 01.2007
Business Analyst - First Data China
Cognizant Technologies, India
01.2003 - 01.2005
Business Analyst
Kanbay Software International Pvt Ltd
02.2002 - 01.2003
Project Lead Consultant
Pentasoft Technologies
04.1998 - 02.2002
Bachelor Of Engineering - Mechanical Engineering, Processing
University of Madras
Sun Java Certified Programmer -
prometric center
Training -
TIBCO training center
Training - Mainframe technologies
IBM ATC - Authorized Training Center
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