Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SITI AISHAH LAILA BT AMRAN

Summary

Dynamic professional with a proven track record in international logistics and exceptional customer support, honed at Tasco Berhad. Skilled in air freight and import/export operations, I excel in logistics management and fostering team spirits. Demonstrated ability to enhance customer satisfaction and streamline document handling, contributing to operational excellence.

Overview

7
7
years of professional experience

Work History

Air Import Customer Service Officer II

Tasco Berhad
09.2022 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Cargo Document Assistant /Import&Export Team Lead

POS Aviation CARGO
02.2019 - 09.2022


  • Helped maintain a well-organized and easily navigable digital filing system; ensured timely archiving of outdated documents and materials.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Sales Assistant

WHSmith
01.2018 - 09.2018
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Proven ability to learn quickly and adapt to new situations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

SMK(P)TREACHER METHODIST
TAIPING, PERAK
12-2016

Skills

  • Customer support
  • Team spirits
  • Air Freight
  • International Logistics
  • Import/Export Operations
  • Logistics Management

Languages

English
Malay

Timeline

Air Import Customer Service Officer II

Tasco Berhad
09.2022 - Current

Cargo Document Assistant /Import&Export Team Lead

POS Aviation CARGO
02.2019 - 09.2022

Customer Sales Assistant

WHSmith
01.2018 - 09.2018

High School Diploma -

SMK(P)TREACHER METHODIST

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SITI AISHAH LAILA BT AMRAN