Ralph Martin Viray
Summary
Versatile customer-oriented professional with over 10 years of experience enhancing service and culture. Cultivated productive teams securing customer loyalty and gaining profit improvement. Outstanding skills in prioritizing and executing tasks in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Officer - Air Import
Yusen Logistics Singapore Pte Ltd
119 Airport Cargo Road, Changi Megaplex 1, #02-05/06, Singapore 819454
08.2022 - Current
- Strengthened customer relationships of over 500 Accounts via tailored services which fits to the unique pre-requisite of each business entities.
- Corresponded to over 800 e-mails daily from both local customers and overseas counterpart for smooth import shipment arrangements.
- Liaised with different internal and external departments including Airlines and Terminals to solve and root out the probable cause of shipment discrepancies, irregularities and flight delays.
- Coordinated with Sales Team and Traffic Team to fully maximize the possible profit of specialized transport and local handling arrangements.
- Guided and mentored new team members with clear directions, timelines and feedback.
- Processed information with high level of accuracy to meet the requests of clients.
- Well versed and experienced in using a deeply integrated global logistics execution platform, CARGOWISE.
Senior Import Operations Officer - Air Import
Yusen Logistics Singapore Pte Ltd
119 Airport Cargo Road, Changi Megaplex 1, #02-05/06, Singapore 819454
09.2018 - 07.2022
- Supported daily import operations by preparing cartage advise, breakbulk, billing, flight monitoring and system update, transhipments, and reexport arrangement.
- Examined the documentations and import permits for smooth customs clearance.
- Developed and implemented automated filing systems which increased the productivity of the department by 30%.
- Created proposals and presentations to higher management which enhance the existing manual processes; such as online requisition for electronic payment.
Merchandising/ Purchasing Officer
Popular Book Co Pte Ltd - Headquarters
15 Serangoon North Ave 5, Singapore 554360
05.2016 - 08.2018
- Computed and created purchase orders to optimize the Stores' stock level and replenish the fast selling items while ensuring the best possible discount margins are provided by Suppliers.
- Analyzed current and past sales historical data for a more reliable order and sales forecast.
- Generated sales reports, and inventory analysis in SAP and NAVISION systems for senior management review, discussion and approval,
- Collaborated with suppliers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Organized sales events to adequately meet sales target such as Bookfest and in-store promotions.
- Promoted annual category sales growth of 2% during the overall annual department assessment of Managing Directors.
Retail Executive - HOD
Popular Book Co Pte Ltd
09.2013 - 05.2016
- Managed and maintained purchase orders and invoices, as well as timely generating RPOs to keep a healthy stock level in the store.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Collaborated with Merchandising team to identify and fulfill customer needs.
- Prepared and analyzed reports to track inventory and sales trend.
- Cultivated relationships with suppliers and distributors to increase inventory availability.
- Guided department staffs to cultivate good product and service knowledge to meet customer inquiries.
- Catered customers' complains and feedback with timely solution.
- Initiated LSMs and ad-hoc promotions to achieve monthly sales target.
Sales Representative - Outbound Sales
E- Cybertron Philippines Inc.
Lingayen, Pangasinan, Philippines
09.2012 - 03.2013
- Made outbound marketing calls to promote and sell products or services to US clients.
- Responsible in updating and maintaining database of customers with complete contact information.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Utilized innovative sales techniques to upsell products and services.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Awarded as the Company's Top 1 Best Performing Sales Representative based on high sales conversion rate from cold calls.
Retail Assistant - Internship
Popular Book Co Pte Ltd
11.2010 - 11.2011
- Handled stocks receiving, processing and displays.
- Interacted with customers by phone, email, or in-person to provide information.
- Helped with administrative support by managing supplier invoices generating GR reports in an adept and accurate manner.
- Explored different departments which integrates the operational business as whole and provided presentation on a Business Management intern's approach and perspective.
Education
Bachelor of Science - Business Management Major in Operations
Pangasinan State University - Lingayen Campus
Lingayen, Pangasinan10.2012
Skills
- Microsoft Applications (Excel, Powerpoint, Word, and Outlook)
- SAP System
- NAVISION System
- CARGOWISE System
- Performance Strategies
- Permit Applications
- Client Relationships
- Customer Service and Assistance
- Staff Support
- Efficient Logistics Service
- High-Volume Environments
Timeline
Senior Customer Service Officer - Air Import
Yusen Logistics Singapore Pte Ltd
08.2022 - Current
Senior Import Operations Officer - Air Import
Yusen Logistics Singapore Pte Ltd
09.2018 - 07.2022
Merchandising/ Purchasing Officer
Popular Book Co Pte Ltd - Headquarters
05.2016 - 08.2018
Retail Executive - HOD
Popular Book Co Pte Ltd
09.2013 - 05.2016
Sales Representative - Outbound Sales
E- Cybertron Philippines Inc.
09.2012 - 03.2013
Retail Assistant - Internship
Popular Book Co Pte Ltd
11.2010 - 11.2011
Bachelor of Science - Business Management Major in Operations
Pangasinan State University - Lingayen Campus