Siti Aida Binte Abdul Aziz
Singapore
Summary
I am a dedicated healthcare professional with extensive experience in patient interaction, administrative duties, and support systems. Proven ability to enhance patient satisfaction through effective communication and strong organizational skills while maintaining a calm demeanor under pressure. Committed to ensuring accuracy in patient records and appointments, focusing on streamlining processes for improved efficiency. I want to participate in the growth and success of the company I work for. I want to be in a position where I can contribute what I’ve learned through education to gain some practical and real life experience. I also want to share my experience and knowledge that I’ve learn in previous job.
Overview
13
13
years of professional experience
Work History
Patient service associate Executive
National University Hospital
09.2019 - Current
- Senior Patient Service Associate (2021)
- Patient service Associate (2019)
- Registration of patients and making appointment for patients next visit.
- Assist in handling feedback and enquiries
- Handling of cashiering duties and medical billing
- Shifting/blocking patients appointment
- Assist in handling phone calls and email
- Handling patients financial counselling ,handling patients’ admission and discharge.
- Assisting doctors with translating
- Incharge of Lasik centre
- Mentoring of new staff
Senior officer
DBS Asia
12.2018 - 07.2019
- Answering call related to banking issue, opening hour and account related.
Customer Service Agent
Dnata Singapore
10.2015 - 05.2018
- Mentoring of new staff
- Processing of boarding passes ,assist passenger with bags check-in
- Transfer desk duties ( transferring of passenger luggage from inbound to outbound flight) ,gate duties(e.g. scanning of boarding passes , liaises with aircrew for boarding and arrival)
Guest Relation Part-timer
Wildlife Reserve Singapore -River Safari
10.2012 - 08.2015
- Part- time service leader
- Scanning of guest ticket , assist guest with enquires ,selling of ticket and rental item for parks, manage group of staff for their breaks and deployment of station
Internship
Panasonic Avionics Cooperation
09.2014 - 11.2014
- Data Entry, shift assignment, tools inventory & etc.
Education
Diploma - Aerospace systems and management
Nanyang Polytechnic
01.2015
GCE O level - undefined
Pei Hwa Secondary School
01.2012
Skills
- Administration: Planned team bonding activities in NUH and at part-time work places
- Language skill: Fluent in English and Malay
- Retail / service skill: Service and retail work Aircraft and safety practice and documentation Customer service skill
- Mentoring /coaching: Mentoring New staff in NUH ,Mentoring disabled children in Balastier Special School
- Training cadet in CCA NPCC Mentoring new staff
- Soft skills: EPIC, QMS,SAP, Outlook Microsoft word, power point, excel, LabView, Solidworks, Ek mac system
Accomplishments
- NUH Best mentors award 2024
- Incredible care QIX Project JAN- APR 2024 (Recognition Award)
- Incredible care QIX Project SEP-DEC 2023( Merit Award-Team Lead)
- EXSA 2014 (Excellent Service Award 2014)
- Wildlife Reserve Singapore long service award for Part-Timers (2014)
- Participation of NDP 2012
- Class representative for National education 2009-2010
- Awarded bursary for top 25 percent for 3years (2007-2009)
- 1st place for interschool competition by UG HQ (2008)
References
Daphnee Tham, Former manager National University Hospital
- Email :daphnee.tham.h.y@singhealth.com Contact :+65 9862 9594,
Hobbies and Interests
Reading , Junk Journaling, Travelling and accessories making
Awards
Best mentors award 2024, Improvement quality projects (Team lead), EXSA 2014 (Excellent Service Award 2014), Wildlife Reserve Singapore long service award for Part-Timers (2014), Participation of NDP 2012, Class representative for National education 2009-2010, Awarded bursary for top 25 percent for 3years (2007-2009), 1st place for interschool competition by UG HQ (2008)
CO-CORRICULA ACTIVITIES
Nanyang Polytechnic Singapore Flying competition SEG open house Pei Hwa secondary school National Police Cadet Cops (staff sergeant) 2007-2011 Community involvement Programmed Heartware volunteer usher( NDP 2012) Balastier special school (volunteer ) 2008
Timeline
Patient service associate Executive
National University Hospital
09.2019 - Current
Senior officer
DBS Asia
12.2018 - 07.2019
Customer Service Agent
Dnata Singapore
10.2015 - 05.2018
Internship
Panasonic Avionics Cooperation
09.2014 - 11.2014
Guest Relation Part-timer
Wildlife Reserve Singapore -River Safari
10.2012 - 08.2015
GCE O level - undefined
Pei Hwa Secondary School
Diploma - Aerospace systems and management
Nanyang Polytechnic
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