Siti Jasmin

I worked at Healthway Japanese Medical Clinic. My tasks and responsibilities mainly consists of:

• Perform front desks duties such as attending patients' registration, answering of phone-calls for appointments, replying to enquiries via e-mail and WhatsApp
• Checking of eligibility with patients' insurance and/or corporate benefits
• Assisting in dispensing the right medication, dosing, quantity and administrative route is dispensed accurately to the right patient
• Oversee inventory standards for supplies and equipments, ordering of stocks when necessary
• Assisting patients in making of specialists appointment and scheduling of visits - ensuring the correct information given to the patient prior to their visit to the specialist
• Follow-up on administrative tasks, scanning and sending of documents into the patient portal system accordingly
• Liaise with vendors for collection of samples and receiving of reports
• Monthly Third Party Administrator (TPA) Claims
• Daily POS Report

• Documented patients treatment plans, and patient responses
• Took and recorded patients' vital signs, documenting in medical charts
• Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care
• Disinfected tools, equipment and surfaces between patients
• Assisted patients with therapy exercises as specified by care team

I was sponsored and employed by AWWA LTD as a full-time employee while undertaking the Work-Learn Technical Diploma (WLTD) in Rehabilitation Care by Institute of Technical Education (ITE). Throughout my training and employment period of four years, I managed to acquire a few skills that helped me develop my career.

• Worked hand-in-hand with both physiotherapists and occupational therapists to facilitate and support clients who have been discharged from hospital and needs rehabilitation
• Assisted therapists for individually-designed intervention therapy to help restore, maintain and improve physical functioning, alleviate pain and prevent deterioration.
• Helped to create and engage clients with social and recreational activities for those who requires daycare
• Aimed to maximise client's potential through structured rehabilitation
• Supported therapy team by handling administrative needs
• Disinfected tools, equipments and surfaces between clients

• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Bussed and reset tables to keep dining room and work areas clean.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.