Sim Hui Teng Sherry
Summary
I have worked in the insurance industry for almost 5 years. i am experienced with in customer service and administrative support. Skilled in file management and critical thinking, adept at resolving issues efficiently while maintaining confidentiality. Committed to fostering a positive work environment and achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Insurance Admin Executive
Ergo Insurance
2023.01 - 2023.07
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
Customer Service Executive
ST Engineering
2022.10 - 2023.01
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Insurance Admin Executive
Allink Insurace Agency
2020.06 - 2022.06
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Generate insurance quotations through insurance portals.
- Negotiated premium with vendors to secure favorable terms.
- Scheduled appointments and meetings, organized materials and prepared rooms.
Customer Service Representative
UOB
2019.12 - 2020.02
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Personal Assistant
Prudential Assurance
2019.01 - 2019.10
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Admin Assistant
Allink Insurance Agency
2016.01 - 2018.12
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Advanced Certificate in Food N Beverage - Hospitality Administration And Management
Shatec Institutes
Bukit Batok New Town, Null, Singapore2008-01
Skills
- Customer service
- File management
- Administrative management
- File organization
- Appointment scheduling
- Administrative leadership
- Event coordination
- Front desk management
- Administrative support
- Critical thinking
- Relationship building
- Team coordination
Timeline
Insurance Admin Executive
Ergo Insurance
2023.01 - 2023.07
Customer Service Executive
ST Engineering
2022.10 - 2023.01
Insurance Admin Executive
Allink Insurace Agency
2020.06 - 2022.06
Customer Service Representative
UOB
2019.12 - 2020.02
Personal Assistant
Prudential Assurance
2019.01 - 2019.10
Admin Assistant
Allink Insurance Agency
2016.01 - 2018.12
Advanced Certificate in Food N Beverage - Hospitality Administration And Management
Shatec Institutes