Shirley Liu
Summary
Experienced and self motivated Senior Executive with 14 years customer service ,retails and education industry. Solve customer Issue and monitor sales target.
Delivered professional customer service with excellent time management skills
combined with superior knowledge of the customer service industry.
Overview
15
15
years of professional experience
14
14
years of post-secondary education
Work History
Senior Programme Executive
Crestar Education Group
Singapore, Singapore
11.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Executive Officer
Crestar Ballet Academy
China , Beijing
10.2021 - 06.2022
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Maintained and updated project related documents.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
Retail Executive
Yamaha Music (Asia) Pte Ltd
Singapore, Singapore
02.2018 - 03.2021
- Managed and maintained purchase orders and invoices.
- Collaborated with sales team to identify and fulfill customer needs.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Assistant Manager – In Music School / Sales Division
Cristofori Music Pte Ltd
Singapore, Singapore
01.2011 - 01.2018
- Completed store opening and closing procedures by counting drawers and managing security.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Assisted sales team with completing customer transactions and managing issues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
High School Diploma -
Wuhan College of Foreign Language And Foreign Affairs
Hu Bei Province, Wuhan City 09.2008 - 06.2011
Wen Yi Duo High School
Hu Bei Province, Huanggang City 09.2005 - 06.2008
San Hua Middle School
Hu Bei Province, Huanggang City 09.2002 - 06.2005
Qian Pu Primary School
Hu Bei Province, Huanggang City 09.1996 - 06.2002
Skills
- Customer Relations
- Sales Support
- Stock Management
- Language: Speak and write English,Mandarin,Japanese
- Ms Office
Languages
English
Mandarin
Japanese
Timeline
Senior Programme Executive
Crestar Education Group
11.2023 - Current
Executive Officer
Crestar Ballet Academy
10.2021 - 06.2022
Retail Executive
Yamaha Music (Asia) Pte Ltd
02.2018 - 03.2021
Assistant Manager – In Music School / Sales Division
Cristofori Music Pte Ltd
01.2011 - 01.2018
High School Diploma -
Wuhan College of Foreign Language And Foreign Affairs
09.2008 - 06.2011
Wen Yi Duo High School
09.2005 - 06.2008
San Hua Middle School
09.2002 - 06.2005
Qian Pu Primary School
09.1996 - 06.2002
Awards
Qualified as Guitar Angel from 2012-2013 Nominated as “Top Higher Performance Award
Personal Information
- Age: 34
- Gender: Female
- Nationality: Chinese
- Marital Status: Married