To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
SHERMEIN TAN
Singapore
Summary
Overview
5
years of professional experience
Work History
Oversea-Chinese Banking Corporation (OCBC)
Bank Teller
07.2023 - Current
Job overview
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Managed approximately 45 transactions per day from customers.
Ministry of Manpower
Statistics Specialist
12.2021 - 08.2022
Job overview
- Worked on projects such as Labour Force Survey, Comprehensive Labour force Survey with sample size of 22,000 and 33,000 respectively.
- Strong sense of personal responsibility and proven ability to learn quickly and adapt to new situations.
- Established effective communication between different stakeholders to ensure multiple tasks are completed within stipulated deadline.
- Tasked to create and lead the survey regarding mature workers' preference regarding retirement and re-employment.
Japan Airlines
Cabin Crew
05.2019 - 08.2021
Job overview
- Top few performer amongst those of similar rank in 2019.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Education
Murdoch UniversityPerth, Western Australia
Bachelor of Arts from Games Art And Design
02.2019
University Overview
Monash CollegeSingapore
No Degree from Diploma of Business
11.2015
University Overview
- 3.58 GPA
Skills
- Sense Making
- Troubleshooting
- Regulatory Compliance
- Organizational skills
- Customer relationship development
- Patience and Empathy
- Data Entry Efficiency
- Microsoft 365 products
Volunteer Work
Volunteer Work
Participated in Meals-on-Wheels programme organized by TOUCH Community Services in delivering meals to home-bound elderlies.
Awards Certifications Qualifications
Awards Certifications Qualifications
- Advanced 2019 Microsoft Excel, 2022
- Health Insurance, 2021
- M9A - Life insurance and investment-linked products II, 2021
- M9 – Life insurance and investment-linked products, 2021
- M5 – Rules and Regulations for financial advisory services, 2021
- 5% Edusave Scholarship award, 2011
- 5% Edusave Scholarship award, 2010
- Edusave Good progress Award, 2008
Timeline
Bank Teller
Oversea-Chinese Banking Corporation (OCBC)
07.2023 - Current
Statistics Specialist
Ministry of Manpower
12.2021 - 08.2022
Cabin Crew
Japan Airlines
05.2019 - 08.2021
Murdoch University
Bachelor of Arts from Games Art And Design
Monash College
No Degree from Diploma of Business
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