Summary
Overview
Work History
Education
Skills
Timeline
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SHERAAZ JAVED

Analyst

Summary

Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Dynamic sales professional with a passion for client relationships and customer service. Possesses an entrepreneurial drive and enthusiasm for success, along with experience in the retail sector. Committed to providing consistently high level of customer service, with a knack for quickly building rapport with clients. Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills.

Diligent with background in KYC analysis and track record of ensuring compliance with regulatory requirements. Proven ability to conduct thorough investigations and mitigate risks effectively. Demonstrated skills in data analysis and regulatory reporting.

Results-driven compliance professional prepared for role with solid foundation in KYC processes. Experience in conducting detailed investigations and ensuring adherence to regulatory standards. Known for fostering team collaboration and adaptability in dynamic environments. Proficient in risk assessment and regulatory compliance.

Overview

5
5
years of professional experience

Work History

KYC Analyst

TCS Singapore
10.2024 - Current
  • Supported KYC processes for prospective and existing customers.
  • Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
  • Adjusted end-to-end KYC process needs to align with workforce capabilities.
  • Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
  • Managed a high volume of client data, maintaining strict confidentiality and adhering to internal policies for information handling.
  • Provided training to new team members on KYC procedures, resulting in increased productivity and effectiveness.
  • Assisted in the development of new KYC-related tools and systems, contributing to a more efficient and effective AML program.

Sales Associate

Massimo Dutti
12.2023 - 02.2024
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Kept work area clean, organized and free of clutter at all times.
  • Performed cleaning tasks, keeping store neat and organized.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Established a positive rapport with customers by delivering friendly, personalized service.

Sports and Event Manager

Tanah Merah Country Club
03.2023 - 08.2023
  • Organized pre-event meetings with relevant personnel involved in executing a successful outcome thus avoiding any last minute surprises or issues onsite during an actual event day.
  • Maintained accurate records of expenses incurred during the course of planning an event.
  • Inspected event facilities to verify conformance to customer requirements.
  • Developed relationships with key external contacts such as venues, hotels and suppliers in order to ensure smooth running of all events.
  • Made sure all the facilities in the country club were being used optimally.
  • Secured at least 2 profitable events every month.

Portfolio Manager

OiO Singapore
07.2022 - 02.2023
  • Analyzed historical performance data to identify opportunities for improvement in the portfolio.
  • Researched companies and industries to assess potential as investment opportunities.
  • Attended conferences and seminars regularly in order to gain knowledge about best practices in the field.
  • Designed and implemented risk management framework to reduce portfolio volatility.
  • Network with SME’s from other countries in getting them to implement crypto as a form of payment in their business.
  • Introduce fraction investments to companies assets to maximise profit share investors and the company.

Sales executive

Sirius Star Marketing
04.2022 - 07.2022
  • Built multiple customer relationships and cultivated long-term partnerships.
  • Generated leads and followed up on customer inquiries.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • During this period i was involved with multiple projects such as B2B starhub sales, Ijooz and corner stone projects.
  • Within 3.5 weeks I rose to become a Sales team leader with a team of 5 people grossing over $1500 in commission collectively consistently.

Administrative Assistant

Indeco
03.2020 - 08.2020
  • My role in this company was to perform Administrative duties such as minute taking, data entry, filing and documenting information passed on to me.

Education

Foundation Diploma - Business Administration

PSB academy

O-levels - undefined

Epsom international College

No Degree - Data Analytics

Lithan Academy
09-2024

Skills

Upselling

Business Development

Client Account Management

Persuasion techniques

Sales trends

Know your customer

Document review

Excel proficiency

Due diligence

AML compliance

Compliance reporting

Banking regulations

Timeline

KYC Analyst

TCS Singapore
10.2024 - Current

Sales Associate

Massimo Dutti
12.2023 - 02.2024

Sports and Event Manager

Tanah Merah Country Club
03.2023 - 08.2023

Portfolio Manager

OiO Singapore
07.2022 - 02.2023

Sales executive

Sirius Star Marketing
04.2022 - 07.2022

Administrative Assistant

Indeco
03.2020 - 08.2020

O-levels - undefined

Epsom international College

Foundation Diploma - Business Administration

PSB academy

No Degree - Data Analytics

Lithan Academy
SHERAAZ JAVEDAnalyst