PRABIA SHARMA

• Handled multiple projects at the same time from Ideation to Production environment.
• Delivered Project from end to end for Manage Engine for device imaging solution across regions.
• Leading dropship provisioning of end point devices - windows, android, and MAC OS from Omnisa for the organization.
• Created project plan, WBS, maintained RAID log, RACI matrix, also evaluated and presented risk mitigation strategies for the project.
• Developed and implemented project investment plans, timelines, and budget to ensure positive ROI.
• On assignment for : Land Transport Authority Singapore Government (current) LVMH, Sephora Asia (October until January 2025 )

Key Projects: Value ranging from 2 to 5 million:

• Cybersecurity Infra Audit: Vulnerability and Risk assessment on Singapore government ERP & Enforcement systems.
• IM8 Audit: Assessment of Infrastructure for security compliance and data classification.
• Manage Engine for Device Imagining: Delivered a project for laptop imaging for China and Singapore to replace CASPR.
• Dropship Provisioning: Lead project for seamless on-boarding through WSO.

• Directed end to end project management for on-premises and cloud infrastructure ventures, from drafting SOWs, RFP, vendor management, budgeting project kickoff upto completion.
• Pioneered efforts in implementing the Identity Management Solutions for SAAS applications, enabling seamless single sign-on.
• Directed cross-functional teams to deliver high-impact projects, resulting in a 25% increase in process efficiency across the board.
• Led project for ensuring compliance and Threat detection through SIEM (Security Information and Event Management) systems for real-time monitoring and analysis of logs.
• Delivered training session on the latest technologies for upskilling the staff.
• Managing high-profile, fast-paced Cyber Security programs that will span all Consumer & Community Banking lines of business.
• Managed a budget of $1.5 to 5M for infrastructure projects, optimizing allocation to meet stringent financial performance targets.
• Key Projects: Value ranging from 1.5 to 5 million
• Cybersecurity Tool Onboarding: Led project for implementation of SIEM for real time threat detection and incident response framework that reduced detection and response time by 30% compared to manual processes.
• Led Zero trust network implementation project for cloud security as per accessing user and devices at granular level.

• Championed agile management of virtualization and cloud projects, leveraging Citrix, VMware, Azure AVD, and AWS solutions.
• Oversaw the transition to a hybrid cloud infrastructure, improving scalability and reducing costs by 35%.
• Delivered successful million-dollar workplace transformation endeavors, orchestrating seamless migrations and robust business continuity strategies.
• Conducted internal audits and readiness assessments to improve IT services in alignment with ISO 20000/IEC 20000.
• Utilized ServiceNow ITSM to automate and streamline incident and change management processes to ensure compliance.
• Directed project management efforts for on-premises and cloud transformation infrastructure ventures, from drafting SOWs to vendor management.
• Spearheaded project migration from on-premises to cloud environments, devising migration plans and overseeing budgeting and work breakdown structures.
• Conducted scrum meetings to drive project progress and ensure adherence to timelines.
• Assessed risks and implemented effective mitigation strategies as part of program management.
• Independently and actively manage projects (issue escalating, change requests, schedule changes, etc.)
• Create Project plans and assist with monitoring and tracking of Cyber Security solution offerings with focus on external and internal stakeholder congruity and other key metrics.
• Key Project: Value ranging from 3 to 5 million
• Cloud Migration: Analyzed different cloud technologies for business use case and successfully migrated 2000 servers from on-prem environment to cloud hosted on Azure avd and Citrix by leveraging public proxy for Netscaler and Azure Intune for User layer.
• Business Continuity Plan: During Covid, met the demand for clients to work from home by providing a secure environment through public proxy and by implementing a series of posture checks for internal management in a disaster recovery environment.
• High availability cloud network: Managed a project for implementation of Netscaler Global server load balancer on hybrid cloud environment.

• Played a stellar role in executing and leading dynamic projects for cloud infrastructure development, automation, and maintenance across diverse environments.
• Orchestrated Azure and AWS IaaS solutions for efficient virtual machine and web app delivery.
• Entrusted with the overall accountability of presenting the budget analyses and comparison reports to facilitate client decisions on cloud infrastructure.
• Automated testing processes and managed CI/CD pipelines for streamlined configuration.
• Designed ELK architecture using Kubernetes and helm charts for performance monitoring.
• Implemented Docker, Packer, Terraform, and Ansible for automated infrastructure.
• Developed performance management portals with Kibana dashboards and Power BI integration.
• Key Projects: Value ranging from 1 to 3 million
• Infrastructure as a Service: Provided base infra to the core inhouse investment projection application and managed the implementation of an enterprise-wide security upgrade, bolstering system security and reducing incidents by 50% in a secure environment.
• Implemented Nginx for public facing web services for secure network traffic.

• Drove a team of technical consultants across the India region, elevating service standards.
• Catalyzed adoption of EUC solutions among customers and partners, igniting innovation.
• Empowered a dynamic Professional Services team, pioneering digital transformation initiatives.
• Aligned business strategy with India Commercial Business leader, driving commercial growth.
• Executed plans for segment expansion, from market awareness to consultant alignment.
• Mapped out career trajectories and nurtured consultant advancement.

• Resolved challenges across enterprise environments, serving TRM, resellers, and end-users.
• Utilized Citrix products to resolve issues and optimize performance.
• Conducted meticulous issue diagnosis and troubleshooting for Citrix Software.
• Standardized testing environments and streamlined processes through automation.
• Enhanced operational efficiency in VDI infrastructures with PowerShell scripts.
• Integrated automated testing using Python Selenium and defined test cases.