Sharveswarry Manoharan
BAYAN LEPAS
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Cabin Crew
Singapore Airlines
09.2023 - Current
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
POST CLEARANCE SPECIALIST
DHL EXPRRESS
01.2022 - 08.2023
- Responded quickly to customer queries through email and phone
- Input customer information and interactions in DHL Database
- Prevented service errors with continuously updated records
- Enhanced customer satisfaction with fast, knowledgeable service
- Handling customer's query regarding post clearance shipment
- Dealing with customs official for amendment, compound and declarations
- Built and maintained strong network of industry standards
- Minimized shipping problems by coordinating duty and tariff payments for incoming and outgoing shipments
- Handled problems smoothly, working out solutions with customs officials and expediting resolutions
- Complied with export and import laws, preventing costly errors and delays
- Helped office personnel with errands, paperwork and data entry.
Cabin Crew
Singapore Airlines
01.2018 - 05.2021
- Verified passengers' tickets and directed to correct seats to promote smooth boarding
- Responded to flight operations problems and implemented standard procedures to correct problems
- Conducted consistent pre-flight checks to maintain passenger safety
- Answered passenger questions about aircraft details, weather and delays
- Minimized disruptions with good conflict mediation skills, use of restraints and law enforcement involvement
- Helped passengers feel comfortable with delivery of pillows, blankets and other amenities
- Carried out on-time food and beverage service for passengers
- Monitored passenger needs, comfort levels and safety.
Sales Assistant
SAMSONITE
11.2015 - 12.2017
- Handled sales floor needs, including updating pricing and signage
- Enhanced sales with suggestions of related products and services based on purchases and stated needs
- Greeted customers with friendly and welcoming attitude
- Monitored inventory to replenish new stock and determine quick selling products
- Worked well with other employees to promote smooth processes.
Education
High School Diploma -
SMK Hamid Khan
Penang 04.2001 -
DIPLOMA - TOURISM INTERNATIONAL INDUSTRY - Toursim Industry
INTER EXCEL
GEORGETOWN, PENANGBACHELOR - MANAGEMENT WITH PSYCHOLOGY
WAWASAN OPEN UNIVERSITY
GEORGETOWN, PENANGSkills
Decision making
Customer Relations
Multitasking
Team leadership
Emergency response coordination
Written communication
Compliance and regulations
Document Verification
Timeline
Cabin Crew
Singapore Airlines
09.2023 - Current
POST CLEARANCE SPECIALIST
DHL EXPRRESS
01.2022 - 08.2023
Cabin Crew
Singapore Airlines
01.2018 - 05.2021
Sales Assistant
SAMSONITE
11.2015 - 12.2017
High School Diploma -
SMK Hamid Khan
04.2001 -
DIPLOMA - TOURISM INTERNATIONAL INDUSTRY - Toursim Industry
INTER EXCEL
BACHELOR - MANAGEMENT WITH PSYCHOLOGY
WAWASAN OPEN UNIVERSITY